Chief Product Officer

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits- Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership- All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program- This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility- Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development- Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building- We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation- Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Job Summary:

The Chief Product Officer (CPO) is a key member of the executive leadership team, accountable for shaping and executing the company's product vision, strategy, and innovation agenda. Reporting to the President & COO, the CPO leads a multidisciplinary team encompassing Product Management, Design, UX, Clinical Product Strategy, Consumer Strategy, and Product Enablement. This leader will drive a transformational shift in product culture-establishing true product ownership, embedding financial discipline, and ensuring that our solutions deliver measurable ROI for Experity.

The CPO will serve as the voice of the product organization at the executive and board level, and externally as an industry thought leader in healthcare technology and ambulatory SaaS. This role requires a proven product innovator with a patient-centric mindset, deep knowledge of the healthcare SaaS landscape, and a track record of scaling products that delight clients and differentiate in the market.

Responsibilities:

Strategic Leadership & Vision

• Define and champion the enterprise-wide product vision and strategy, ensuring alignment with company goals, patient-centric values, and healthcare innovation priorities.
• Lead the product organization through a cultural transformation toward true ownership, accountability, and measurable outcomes.
• Partner with the COO, CTO, and other executives to establish and execute long-range strategic initiatives and ensure organizational alignment.
• Represent the company with the Board of Directors, clients, and industry leaders as a product and innovation authority.

Product Strategy & Execution

• Drive the development, prioritization, and execution of product roadmaps across SaaS solutions, ensuring innovation, scalability, and market differentiation.
• Ensure product development initiatives are grounded in ROI analysis, with clear business cases and success metrics.
• Lead integration of acquired products and teams, building a cohesive product portfolio strategy.
• Partner with the CTO to align product and engineering execution while maintaining clear accountability across the lifecycle, including addressing technical debt.

Market & Client Engagement

• Establish trusted feedback loops and ensure continuous understanding of client and patient needs through direct engagement with customers, clinical stakeholders, and industry experts.
• Translate healthcare and ambulatory market trends into actionable product strategy.
• Build trusted relationships with enterprise clients to position the company as a strategic partner in their success.
• Represent the company as a thought leader at industry conferences, forums, and client events.

Innovation & Continuous Improvement

• Foster a culture of bold innovation, leveraging AI, balanced with disciplined execution, leveraging design thinking, data, and user feedback.
• Champion clinical product strategy, ensuring solutions meet the needs of providers and patients across the continuum of care.
• Drive adoption of best practices in product management, agile methodology, and user-centered design.

Organizational Leadership

• Lead and develop a team of 16+ product professionals, creating a high-performing culture rooted in empowerment, accountability, and collaboration.
• Mentor product leaders and managers to take true ownership of their portfolios and evolve into strategic business leaders.
• Ensure product enablement aligns product strategy with commercial and client success teams.
• Provide leadership during integration of acquired product organizations, ensuring alignment with company strategy.

Financial & Operational Stewardship

• Establish financial discipline in product planning and execution, ensuring clear ROI, KPIs, and value realization.
• Partner with Finance and executive leadership to validate investment cases for new initiatives and track financial outcomes of product launches.
• Drive efficiency, scalability, and operational excellence in product development processes.

Education:

• Bachelors Degree or equivalent combination of education and experience.

Travel:

Anticipate travel up to 40% of the time.

Experience:

• 15+ years of progressive product leadership experience, with at least 5 years in executive roles.
• Proven success in healthcare SaaS, with strong preference for experience in ambulatory solutions.
• Track record of leading product strategy, innovation, and cultural transformation at scale.
• Strong understanding of clinical workflows, healthcare regulations, and patient-centric design.
• Demonstrated ability to partner at the executive and board level, influencing both strategy and execution.
• Skilled in financial and ROI-driven product management.
• Experience integrating acquired products and organizations.
• Successful working with globally distributed product and engineering teams.
• Strong understanding of Agile development methodologies.

Preferred:

• Experience in a B2C environment is highly beneficial.
• MBA or advanced degree.
• Knowledge of healthcare regulations and compliance requirements.
• Experience with product analytics and user feedback tools.
• Understanding of the revenue cycle management in healthcare.

Senior Level/Executive Competencies:

• Along with CEO/COO, accountable to board for financial, operational, and budgetary goals/needs.
• Devises and executes strategic plans throughout organization.
• Ensures achievement of collective organizational KPIs and metrics (teams set lead measures; ELT approves).
• Establishes brand, culture, values, and purpose.
• Guides leaders and teams in executing company and department strategy.
• Makes critical operational and organizational decisions.
• Set parameters for company POG.
• Sets goals and KPIs for organizational success.
• Sets overall organizational strategy.
• Works with department(s) and team(s) to develop POGs (teams develop and recommend; ELT approves).

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don't have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses