Children's Village Intake Clerk

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan's leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

Annual Salary: $43,129 - $57,238

This position is onsite.

Are you detail-oriented and able to remain calm and focused in high-responsibility situations? As a Children's Village Intake Clerk, you will perform specialized clerical work that supports the intake and release process for juveniles entering Children's Village. This role is critical to ensuring accurate documentation, timely data entry, and proper communication with law enforcement, transporters, parents or guardians, and internal staff. Your work helps maintain orderly operations during admissions while ensuring information is handled accurately and appropriately.

What You'll Do:

Gather and verify information from juveniles, transporters, police agencies, parents or guardians, and legal documents to complete admission paperwork.

Photograph and fingerprint juveniles admitted to the facility and enter all required admission data into County systems.

Observe juvenile behavior and physical condition during intake and notify the on-duty supervisor of any concerns.

Assist with the release of juveniles to authorized parties and process placement requests from other counties or agencies.

Why You'll Love This Job:

Perform essential clerical work that supports accurate records and effective facility operations.

Gain experience working in a structured environment with established procedures and protocols.

Collaborate closely with law enforcement, transport staff, supervisors, and internal teams.

Build strong skills in data accuracy, documentation, and process coordination.

At Children's Village, your work truly matters. You'll be part of a mission-driven team committed to helping youth thrive, providing not just care, but hope, stability, and opportunity. If you are organized, detail-focused, and ready to support critical intake operations in a structured environment, this role offers a meaningful opportunity within Oakland County Children's Village.

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

REQUIRED MINIMUM QUALIFICATIONS

1. a. Must be a high school graduate or have a certificate of successful completion of the General

Educational Development Test.

b. Have had two (2) years of responsible full‑time clerical work experience; OR

2.a. Possess an Associate's degree or equivalent education from an accredited college or

university with a major in Criminal Justice, Law Enforcement, Psychology or closely related field of study.

b. Have had one (1) year of responsible full-time clerical work experience.

3. Have not been convicted of a violation of criminal law. (Criminal law generally includes all offenses except traffic law, conservation law and liquor law. Generally, conviction for a violation of criminal law is automatically disqualifying.)

SPECIAL REQUIREMENTS

Must have normal hearing (or hearing corrected to normal) in each ear and normal color vision.

Must submit to immunizations as requested by the Department of Health & Human Services and to periodic tuberculin skin tests or chest X‑rays at County expense.

Before beginning employment candidates will be required to provide Children's Village with documentation from the Michigan Department of Human Services (previously called Family Independence Agency) that they have not been named in a central registry case as the perpetrator of child abuse or child neglect. In addition, applicants being considered for hire will be asked to sign a form authorizing Children's Village to request and receive a criminal history check in accordance with the privacy act of 1974.

Applicants for positions at Children's Village will not be considered if they have been convicted of either of the following:

• Child Abuse or Neglect.
• A felony involving harm or threatened harm to an individual within the 10 years immediately preceding the date of hire.

ESSENTIAL JOB FUNCTIONS

Performs specialized complex clerical duties relative to the processing of new admissions into Children's Village. Enters pertinent personal information and criminal charges into electronic case management system. Ensures that entries are made accurately and on the appropriately designated form within the system.

Completes admissions, transfers and releases for juveniles entering and exiting Children's Village.

Monitors juvenile and law enforcement activity within the intake area.

Processes requests from other counties/agencies to place juveniles in Children's Village upon administrative approval. Gathers appropriate information such as special needs, charges, and history of placements.

Facilitates an intake call for each resident using an approved, recorded phone line. Following each call, ensures the phone contact is appropriately documented in the case management system.

Completes designated detention screening tool and reports the results to the on-call referee, per Children's Village written protocol.

Completes intake fingerprints and a mug shot, as needed, for juveniles at the time of intake and as requested by court order.

Receives and reads legal documentation related to admissions and discharges from Children's Village and utilizes the information to ensure juveniles are placed in the proper unit/program.

Manages the enrollment/discharge of juveniles related to the recorded facility phone system.

Completes fingerprints for Children's Village employees and candidates for employment, as needed and requested.

Completes intakes and releases for Community-Based Program participants.

Completes "Daily Changes" and sends the document to the court, Children's Village School, and others within established timeframes.

Monitors Laserfiche for court orders and uploads them into the Children's Village case management system.

Reviews all after-hours intakes the following business day and enters any missing data.

May assist with front desk coverage as needed and requested.

Utilizes current countywide and/or department specific software to complete assignments.

ADDITIONAL DUTIES & RESPONSIBILITIES

Assists in the release of juveniles and securing of juvenile's property. Provides assistance to officers and/or transporters as needed.

Uploads documents as required into electronic system.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to communicate and accurately convey information.

WORKING CONDITIONS

Work is performed in a typical office environment.

May come into contact with people who could become confrontational.

IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.

ADDITIONAL DESIRABLE QUALIFICATIONS

1. Considerable ability to complete detailed forms and written and oral reports.

2. Considerable ability to effectively communicate orally and in writing with co-workers, other County departments, Department of Health and Human Services, the court, law enforcement personnel, and the public. This includes being sensitive to professional ethics, gender, cultural diversities, and disabilities.

3. Reasonable knowledge of and skill in interviewing procedures and techniques.

4. Reasonable knowledge of basic psychology, law enforcement and/or criminal justice theories.

5. Reasonable ability to communicate under adverse conditions with distressed people.

6. Reasonable ability to cope with situations requiring immediate decisions in accordance with departmental policies and objectives.

7. Reasonable ability to utilize current word processing, spreadsheet, database, e-mail and

Internet software.

8. Familiarity with correctional institutions or related areas.

Additional Minimum Qualifications

Union*

BU22 - Children's Village (MAPE)

• If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.