Claims Advocate

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Claims Advocate provides insurance claims support and builds relationships with customers through a high level of service. This individual helps to fuel client growth through the highest level of advisory services. This role contributes to continuous process improvement and proactively works toward achieving agency and team goals.

Responsibilities:

• Promotes and educates clients on direct reporting of claims to their carrier

• Assists clients with claims reporting as the need arises, confirming claim set-up, and providing initial claim information to clients with proper internal documentation

• Responds to client and team telephone calls, emails, inquiries, and requests in a timely and professional manner

• Participates in internal team meetings to address developing client claim concerns and assists in the creation of a plan for resolution

• Engages in proactive communication between clients and insurance carriers

• Generates claim status reports and claim data for client meetings or at the request of the service team

• Coordinates and participates in the flow and transmission of documentation and communication in cargo, general liability, auto, and property claims with client and carrier

• Participates in the delivery of claim updates and claim reviews for clients as assigned

• Helps in the creation and update of claim deliverables

• Facilitation of claim resolution for clients

• Completes high level claim and reserve reviews

• Completes claim analysis prior to unit stat filing and provides summaries of open claims to the client team

• Assists in the creation of new client resource tools

• Works with Claims Adjusters and TPAs

• Additional duties as assigned

Requirements:

• Must be comfortable in an electronic environment with strong computer skills

• Strong working knowledge of Microsoft Office Products

• Excellent verbal and written communication skills

• Excellent people skills and ability to maintain professionalism in a team hybrid environment

• Strong organizational skills

Education/Experience:

• High school graduate; college degree a plus

• 3 years of insurance industry experience preferred and/or AIC, CAWC or similar designation

Physical Demands:

• Position entails sitting, talking, writing, reading, reaching, computer entry, and typing

• Occasional travel required with some overnight trips, must have access to reliable mode of transportation

Benefits and Perks:

• Competitive compensation

• Generous vacation policy, paid holidays, and paid sick time

• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

• Company-paid Short-Term and Long-Term Disability Insurance

• Company-paid Group Life insurance

• Company-paid Employee Assistance Program (EAP) and Calm App subscription

• Employee-paid Pet Insurance and optional supplemental insurance coverage

• Vested 401(k) with company match and financial wellness programs

• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

• Paid maternity leave, paid paternity leave, and fertility benefits

• Career growth and learning opportunities

• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com.

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

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Welcome, your new opportunity awaits you.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.