Claims Clerk

• The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

Responsible for the investigation of home damage claims by obtaining information from client's portals such as Bob's Discount Furniture, Home Depot, Macy's, Cardi's, Ethan Allen, Mattress Firm

• Provide weekly summaries to these clients in order to keep them updated on the progress of open claims.
• Secure proper records, documentation, photos, and estimates from upset customers by putting them at ease ensuring that their claims will be handled efficiently for proper settlement and restoration to their property.
• Analyze claims to determine the probable cause, negligence, and damages.
• Communicate findings with Depot Managers at weekly claims meetings for resolution.
• Call customers advising them of their settlement amounts.
• Process driver debits and submit them to accounts payable for customer settlement checks and charge back the corresponding independent contractors for the damages caused at the time of delivery.
• Ability to communicate directly with drivers, customers, 3rd party claimants, independent adjusters, law enforcement officers, and other stakeholders. Able to make independent decisions on when to adjust approach and information being asked/requested based on situation.
• Use multiple operating systems simultaneously to perform tasks. • Other duties as assigned by supervisory personnel

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent written and verbal communication.
• This position requires 75 - 80% of independent decision-making ability.
• Document all claim activity timely and effectively in a manner which supports the outcome of the claim file.
• Proficient in the art of advanced listening, negotiation skills and time management.
• Strong analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
• Must be able to work in a team driven environment.
• PC proficient.

EDUCATION AND EXPERIENCE

• Associate's degree in Claims, Risk management, and/or equivalent motor vehicle accident transportation claims experience.
• Prior experience with the intake and triage of accidents or other reports of loss preferred

The expected starting pay range for this position is $21.96 - $29.28 per hour. Offers determined based on experience, skills, and qualifications.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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