Clerical Staff (Office Specialist 2)

Initial Posting Date:

12/11/2025

Application Deadline:

12/23/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Clerical Staff (Office Specialist 2)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! As an Office Specialist, you will help Oregon's older adults, people with disabilities, and their families access innovative, person-centered services and supports that uphold dignity, promote independence, and respect cultural preferences. Your work will make a direct impact-ensuring individuals receive the assistance they need to thrive in the communities they choose at every stage of life. Be part of a team dedicated to safety, well-being, and honoring choice!

As an employee working within the Aging and People with Disabilities Program, you will assist older adults and people with disabilities of all ages to achieve well-being through opportunities for community living, employment, family support and services that promote independence, choice and dignity.

We are seeking a committed and detail-oriented Clerical Staff (Office Specialist 2) to join our dynamic Aging and People with Disabilities (APD) team in Klamath Falls.

Summary of Duties

As an Office Specialist 2, you will:

• Greet and assist clients in person and by phone, direct calls and messages to the right staff.

• Process applications, verify documents, and update/schedule appointments in the ONE system.

• Prepares new case files, develops, and organizes new filing systems.

• Issue and manage EBT cards and temporary medical cards; assist clients with related issues.

• Manage incoming mail, maintain organized case files, and oversee filing/scanning (including Laserfiche).

• Support lobby/reception tasks, including opening/closing and maintaining materials.

• Collaborate with staff by sharing information, offering solutions, and supporting decision-making.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents

OR

• An associate degree in any field

OR

• An equivalent combination of education and experience

Essential Attributes

We are looking for candidates with:

• Experience in a reception setting providing exceptional customer service both in person and over the phone.

• Demonstrated experience using clear verbal and written communication to assist and interact with the public in a professional setting.

• Utilizes Microsoft Office tools to create documents, spreadsheets, and presentations, manage schedules, and communicate effectively with clients, colleagues, and community partners.

• Skilled in de-escalating emotionally charged situations using active listening, calm communication, and trauma-informed approaches.

• Experience using time management, organization, and prioritization skills to track and complete tasks.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Duties for this role will be performed in an office setting, and occasionally in the community and Participant's Homes.

• A valid driver's license and acceptable driving record are required for this position.

• Some travel may be in hazardous weather conditions.

• The work schedule for the position is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.

• There may be occasional requirements for compensated overtime, including evenings and weekends. On rare occasions, an overnight stay may be required while supporting other office locations, including Lake County.

• You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses. You may meet situations requiring quick decision-making to ensure your safety or the safety of others.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' preference:

• Veterans' preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Sugei Hernandez. If you contact the recruiter, please include the job requisition number: REQ-191442.

• Email: Sugei.Hernandez@odhs.oregon.gov

• Phone (call or text): 971-375-8675