Client Access Coordinator

WELCOME! Are you passionate about making a difference in your career while continuing to grow both personally and professionally? If so, Fraser is the place for you! At Fraser, we offer intensive training programs and nearly limitless opportunities for learning, development, and advancement-with a wide variety of pathways for professional growth.

As a Client Access Coordinator, you'll handle a variety of exciting responsibilities in clinical administration and client service, including contact center support, referral and specialty scheduling, and clinical reception.

Job duties:

• Responds to incoming phone calls and triages the call to the appropriate location, as necessary. Responds in a manner that is timely and courteous in order to ensure the caller has the most positive experience possible. Conduct necessary research in order to answer their questions.
• Completes checklists and all tasks within designated timeframe.
• Referrals and Specialty Scheduling
• Processes internal referral requests, and responding with appropriate enrollment tasks in a timely manner.
• Effectively monitors and communicates enrollment slots via outbound telephone calls that are available, as well as identifying future needs, including desired time, locations and other client needs.
• Specialized knowledge in scheduling focus areas such as referrals, waitlists, special relationship, and unique Fraser services.

Qualifications:

• BA/BS in sociology, psychology or related field preferred, but not required.
• Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
• Provides an attitude and awareness of customer service that demonstrates a respect of others, commitment to success, and value of relationships.
• Effective communication in the English language, including verbal and written communication with both internal and external contacts with strong telephone skills required.
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection.

Benefits for Full-time Employees (30+ hours per week):

• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)

Location, Schedule: & Pay:

• Bloomington, MN

• Hybrid

• Monday through Friday between 7:30am - 5:30pm

• $20.00 - $21.00 per hour depending on qualifications.

Encouraged to apply: reception, front desk, medical receptionist, office assistant, customer service, administrative assistant, client access, client coordinator, patient coordinator, call center representative, client services, scheduling

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

This position will be posted at https://www.fraser.org/careers until filled. You must apply online here to be formally considered.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org or 612-767-7550. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!