Client Access Representative

Job Description:

Job Title: Client Access Representative

Location: Rolla, MO

Department: Recovery Services

Employment Type: Full Time

Job Summary:

In this role, as the Client Access Representative, you will be responsible for performing complex/multiple clerical support functions within clinician office practices having a high volume of public contact with clients/patients. You will also be responsible for providing excellent customer service while consistently meeting or exceeding the department goals and expectations.

Key Responsibilities:

• Client Support: Serve as the first point of contact for clients, answering queries, resolving issues, and directing requests to appropriate teams.

• Product Knowledge: Stay updated on company products and services to effectively communicate benefits, features, and usage to clients.

• Onboarding: Guide new clients through initial setup, configuration, and implementation processes.

• Relationship Management: Build and nurture long-lasting relationships with clients, maintaining open lines of communication to ensure satisfaction.

• Problem Resolution: Address client complaints promptly and professionally, escalating unresolved issues to management if necessary.

• Process Improvement: Identify opportunities to streamline internal procedures, enhancing overall efficiency and client experiences.

• Feedback Collection: Gather valuable insights from clients regarding their experiences, relaying suggestions for improvement to internal teams.

• Collaboration: Work closely with cross-functional departments (e.g., marketing, engineering) to align on client expectations and project progress.

• Reporting: Monitor and analyze client data, generating reports to track performance metrics and identify growth opportunities.

• Training: Stay current with industry developments and best practices, educating both clients and colleagues accordingly.

Education and/or Experience Qualifications:

• High School Diploma or GED

• Proven experience as a front desk representative, or relevant position

• Familiarity with office machines

• Knowledge of Microsoft Office

• Strong communication and people skills

• Good Organization and multitasking abilities

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.