Client Account Lead

BLN24MCLEAN, VA

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Job Description

Job Title: Client Account LeadCompany: BLN24About Us: We find strength in teamwork-a better you is a better usBLN24 is an award-winning Management Consulting Firm that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance strategic and technical operations and deployments.Position Overview:The Client Account Lead serves as the executive owner for one or more BLN24 client portfolios, responsible for both delivery excellence and organic growth within assigned accounts. This role combines client relationship management, program oversight, financial accountability, and strategic expansion. The Client Account Lead is the connective tissue between BLN24’s clients, internal delivery teams, and leadership. They ensure BLN24 consistently delivers high-quality outcomes, strengthens client partnerships, and identifies opportunities to expand BLN24’s impact through additional projects, innovations, and capabilities.Key Responsibilities:Client Relationship & Strategic Leadership

Serve as the primary executive point of contact for assigned accounts, overseeing client satisfaction and engagement.
Develop a deep understanding of client mission, objectives, and strategic priorities.
Translate client needs into actionable delivery and growth strategies.
Lead quarterly executive business reviews with clients and BLN24 leadership.

Delivery Excellence & Performance Management

Ensure all projects within the account are delivered on time, within scope, and at the highest quality.
Partner with Capability Leads and Project Managers to monitor delivery health and resolve escalations.
Implement standardized delivery practices and client reporting rhythms.
Track performance metrics such as delivery quality, milestone achievement, and client satisfaction.

Financial & Operational Oversight

Own the P&L for the account portfolio, including revenue forecasting, margin performance, and resource allocation.
Monitor utilization rates and ensure project profitability targets are achieved.
Review project budgets, burn rates, and financial risks regularly with finance and delivery leads.
Support continuous improvement initiatives to increase operational efficiency.

Account Growth & Business Development

Lead the growth strategy for assigned accounts in partnership with the VP of Growth.
Identify and pursue new opportunities within the client organization, including recompetes, task orders, and adjacent program expansions.
Manage capture activities, win themes, and client positioning for upcoming opportunities.
Collaborate with proposal and capability teams to develop compelling, client-aligned solutions.

Team Leadership & People Development

Oversee and mentor project managers and delivery team leads assigned to the account.
Promote collaboration and knowledge sharing between disciplines (e.g., tech, design, communications).
Support career development, retention, and engagement of team members within the account.
Recognize high performers and foster a culture of ownership, transparency, and continuous improvement.

Reporting & Communication

Provide monthly and quarterly account performance reports to leadership, covering delivery metrics, financial health, client satisfaction, and growth pipeline.
Maintain accurate data within the CRM and delivery management systems.

Required Qualifications:

8+ years of experience in account management, delivery leadership, or program management within a digital, technology, or government contracting firm.
Demonstrated success managing multimillion-dollar federal or enterprise accounts.
Strong understanding of federal acquisition processes and contract vehicles (IDIQs, BPAs, task orders).
Proven ability to lead multidisciplinary teams across technology, design, and strategy.
Demonstrated ability to manage to performance metrics such as client satisfaction, account growth, profitability, utilization, and retention.
Exceptional communication, negotiation, and executive stakeholder management skills.

Preferred Qualifications

Experience with federal clients such as HHS, DHS, Commerce, DOD, or DOS or like experience.
PMP, PgMP, or equivalent program management certification.
Familiarity with agile delivery methods and human-centered design principles.
Bachelor’s degree required; MBA or advanced degree preferred.

What BLN24 brings to the Game:BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of — physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.

You can join one of the fastest growing companies headquartered in the Washington DC Metro Area. We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability.
Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home.

BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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