Client Care Representative

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. In addition, help to grow our online presence and connect with our local community. This role will support our brand through engaging content, consistent posting, and strategic outreach across platforms like Facebook, Instagram, and Google Business. The ideal candidate understands small business branding, customer engagement, and the value of storytelling in home services.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
• Manage daily posting and engagement across Facebook, Instagram, and Google Business
• Respond to comments, messages, and reviews in a timely, professional manner
• Capture and edit photos/videos of fieldwork, team culture, and customer testimonials
• Collaborate with leadership to support marketing campaigns and service promotions

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Grasp of different social media platforms
• Prior customer service experience preferred

Join our team and help us deliver exceptional service to our valued customers!"