Client Care Representative
One Hour Air Conditioning and HeatingGaithersburg, MD
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Paid Vacation
Job Description
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Join Our Team of Service Pros Today!
Do you value professionalism and punctuality? Do you want to work with the best pros in the Home Services industry? We are looking for true customer service professionals.
JOB SUMMARY
This position responses to incoming client telephone calls, emails and assists with the supervision and dispatching of all scheduled service and maintenance calls.
JOB DUTIES
- Review incoming company email and operational task and recognizes that this is where the client will form impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
- Assistant with updating client and payment information.
- Ensures all operational tasks are reviewed and assigned to the appropriate team member.
- Makes outbound calls to club membership clients to schedule maintenance appointments.
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.