Client Growth Associate

We're seeking a Client Growth Associate to join TC Shadowlight as a key contributor to our continued growth and client success. This role is designed for someone who thrives at the intersection of strategy, relationship-building, and creative execution, helping translate client goals into meaningful opportunities for our teams and our partners.

TC Shadowlight is a premiere production studio, partnering with leading brands to deliver high-impact work alongside an exceptional roster of creatives. You'll collaborate closely with account managers, creatives, and leadership to support client relationships, identify growth opportunities, and help shape solutions that are both commercially smart and creatively ambitious.

While our culture is collaborative and deeply supportive, we are first and foremost a business built on excellence, team, and long-term partnerships. Based in Lancaster County, TC Shadowlight offers the opportunity to build a meaningful career while contributing to work you're genuinely proud of.

If you're excited by growth, energized by creative environments, and motivated by building lasting client relationships, we'd love to connect.

Location: Leola, PA

Full-Time

Hours: 8:00am - 5:00pm Monday through Friday

This position requires in-office work.

RESPONSIBILITIES AND DUTIES:

• Drive new business growth by generating sales opportunities that contribute to annual revenue targets and support the studio's continued expansion.
• Identify and evaluate adjacent verticals and collaborate with the Executive Director to develop strategic plans for outreach and market penetration.
• Establish and nurture partnerships with external freelancers, agencies, and third-party collaborators who can provide qualified referrals and broaden the studio's reach.
• Increase market awareness of the studio's capabilities through targeted outreach, networking, and strategic representation across industry channels.
• Attend industry conferences and trade shows to build relationships, uncover leads, and stay informed on market trends and industry needs.
• Deeply understand client needs, objectives, and challenges through thoughtful discovery conversations, research, and active listening, ensuring every opportunity is grounded in what the client is truly trying to achieve.
• Develop strategic, insight-driven solutions that align client goals with the studio's capabilities by translating needs into clear creative approaches, production pathways, or multi-service solutions.
• Collaborate with producers, creative, and operations teams to build compelling proposals, treatment angles, and project approaches that address client requirements and differentiate us from competitors.
• Identify opportunities for long-term partnership development, helping clients see beyond the immediate project and explore broader, multi-project or multi-channel engagements.
• Use market intelligence and client insights to recommend proactive ideas, new creative directions, or net-new solutions that strengthen pitch success and client satisfaction.
• Track and evaluate emerging markets, adjacent verticals (e.g., tabletop, food, medical, technology), and industry trends to inform growth opportunities and target new business.
• Uncover and respond to RFQs in a timely manner and support the quoting process, offering insights grounded in client objectives and strategic opportunity.
• Support Account Managers in growth efforts to develop revenue within existing accounts by uncovering new project opportunities, cross-selling additional capabilities, re-engaging lapsed clients, and expanding relationships across divisions and brand families.
• Champion a client-first mindset, ensuring a deep understanding of client communication goals, brand standards, deliverables, and creative expectations.
• Actively participate in production and sales meetings, collaborating with key team members to align on client needs and project requirements.
• Provide recommendations on studio utilization strategies, including effective promotion of Sound Stage space and leveraging studio assets for growth.
• Support Upper Management in evaluating capital expenditures and strategic partnerships that enhance creativity, efficiency, quality, and profitability.
• Work with leadership to identify marketing opportunities and collaborate with external vendors to enhance visibility and demand.
• Maintain accurate documentation in Zoho (CRM), tracking all client interactions, pipelines, and account development activities.
• Perform additional responsibilities as assigned to support broader sales, marketing, or operational initiatives.

MINIMUM QUALIFICATIONS:

• Bachelor's degree or equivalent professional experience, with a minimum of 5 years in strategic sales, business development, account management, or a related client-facing role.
• Ideally has expertise in a professional studio, production, or creative services environment, with a strong understanding of how studio capabilities translate into client value and revenue opportunities.
• Outstanding verbal and written communication skills, including the ability to present clearly, influence decision-makers, and convey complex information with clarity and confidence.
• Proven ability to build rapport, develop trust, and cultivate long-term client relationships across multiple levels of an organization.
• Conscientious work habits, high accuracy, and consistent attention to detail in all client-facing and internal deliverables.
• Strong organizational and administrative skills, with the ability to manage multiple priorities, maintain documentation, and support seamless sales operations.
• Demonstrated proficiency managing timelines, coordinating cross-functional efforts, and delivering work efficiently in fast-paced environments.

TC Shadowlight offers competitive pay for this position, full benefit package including paid time off, paid sick leave, benefits, 401K matching, and more.