Client Implementation Specialist

Digital Air StrikeScottsdale, AZ

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Job Description

Client Implementation Specialist

Why Join DAS Technology?

Join DAS Technology—a trailblazer in SaaS and digital innovation, powering over 9,200 retailers and OEMs with our industry-first Consumer Data & Experience Platform® (CDXP). Our mission is to transform how businesses connect with consumers using cutting-edge, patented AI and digital technology that delivers measurable ROI. Here, you'll be part of a collaborative environment where your analytical skills and passion for solving complex challenges will help shape the future of automotive retail. If you thrive on learning new technology, collaborating with high-performing teams, and enabling critical business outcomes for clients, DAS Technology offers the ideal environment for your next career step.

What You'll Do

As a Client Implementation Specialist, you are a key player in delivering seamless onboarding and ongoing support for DAS Technology clients. You'll combine your analytical mindset, solution-oriented approach, and technical aptitude to:

* Drive the onboarding process: Configure and launch client products and services with attention to detail, accuracy, and efficiency.

* Partner with clients: Act as a trusted advisor, guiding client stakeholders through business and technical configuration decisions to maximize platform value.

* Deliver first-class technical support: Provide timely and professional assistance via phone, email, and chat, resolving technical and product-related inquiries with a focus on first-contact resolution.

* Become a product expert: Serve as a subject matter expert on DAS products, providing insights and recommendations to both clients and internal teams.

* Coordinate cross-functional efforts: Collaborate closely with account management, product, and activation teams to ensure successful project delivery and outstanding client outcomes.

* Own administrative excellence: Manage product renewals, upgrades, downgrades, and cancellations. Conduct audits, reporting, and contribute to special projects that drive team and company success.

* Foster a positive team culture: Share knowledge and best practices by cross-training peers to elevate the performance of the Client Activation and Support Team.

What You'll Bring

We're seeking a motivated specialist with a strong mix of analytical, technical, and interpersonal skills. The ideal candidate will demonstrate:

* Excellent organizational skills, attention to detail, and time management.

* Ability to translate business goals into technical configuration options, confidently leading discussions with both business and IT stakeholders.

* Experience working with cross-functional teams in a collaborative, fast-paced environment.

* Proficiency in Microsoft PowerPoint, Word, and Excel.

* Ability to multitask, prioritize workloads, and stay professional under pressure.

* Clear and effective verbal and written communication.

* Technical comfort with email programs, support ticketing systems, and willingness to learn new enterprise tools.

* A proactive, client-first mindset, with a passion for driving measurable business results.

* At least 2 years of experience in SaaS onboarding, technical support, implementation, or related client-facing roles.

Education & Experience

* Bachelor's degree (or higher) in business, information systems, or related discipline—or equivalent business knowledge through professional experience.

Our Culture & Benefits

DAS Technology is committed to fostering a diverse, supportive culture where innovative professionals thrive. Our team members are empowered to develop expertise and shape the future of customer engagement, with these key benefits:

* Healthcare: Free & company-subsidized medical, dental, and vision.

* Financial Support: 401k & Roth 401k with company match, incentive stock options, and student loan repayment support.

* Work-Life Balance: Competitive PTO, 11 paid holidays, paid parental leave, and bonus half-day Fridays each month.

* Employee Well-Being: Free life and disability insurance, mental wellness programs, and no-cost pet care discounts.

* Career Growth: Tuition and training reimbursements, with opportunities for advancement.

* Community: Modern office in Old Town Scottsdale, engaging DASVentures employee group, and regular wellness and team-building events.

If you're passionate about technology's impact on business and clients—and ready to make a difference with a growing leader—apply today to join DAS Technology as a Client Implementation Specialist!

Equal Opportunity Employer

DAS Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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