Client Relationship Manager - Seattle

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

As we continue to expand our services, we are eager to find a Client Relationship Manager who embodies our core values:

• Teamwork: We achieve our goals collaboratively.
• Growth Mindset: We are focused on continuous improvement for our team members and our clients.
• Integrity: We operate with transparency and prioritize the needs of our clients.
• Ownership: We take responsibility for our work and ensure commitments are fulfilled.

In this role, you will be tasked with ensuring an exceptional experience for the clients in your portfolio. This includes managing all technical configurations and acting as the primary advocate for your clients within our organization. You will also be responsible for addressing any service delivery or communication concerns that may arise.

As a Client Relationship Manager, you will collaborate with sales and leadership to leverage opportunities for growth and business expansion within your accounts, significantly impacting our overall success.

This role is primarily remote, with occasional travel for client meetings or events required. Candidates must be located in the greater Seattle area and have reliable high-speed internet access.

Key Responsibilities:

• Build and maintain strong relationships with clients to foster loyalty.
• Encourage contract renewals and service expansions.
• Address and resolve any technical issues or recurring problems.
• Monitor the health of client accounts and mitigate risks for at-risk clients.

Typical Weekly Tasks include:

• Participating in weekly L10 team meetings.
• Assessing the status of potentially at-risk clients.
• Reviewing case studies and working with teams to implement solutions.
• Updating client accounts and documentation.
• Coordinating updates on ongoing projects with Project Managers.
• Conducting onsite or virtual visits with clients as needed.
• Identifying and addressing client issues promptly.
• Sharing client feedback with internal teams to enhance service quality.

Requirements

Education:

• Bachelor’s degree (B.A.) from an accredited institution or equivalent experience in a related field, along with 5+ years of experience in the financial services sector.

Technical Skills:

• Proficient in Microsoft Office Suite.
• Proficiency in Microsoft PowerPoint and Excel
• Familiarity with cloud technologies, particularly Microsoft Azure.
• Understanding of network infrastructure and server technology.
• Knowledge of current and emerging technology trends.

Experience:

• Prior experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) role.
• Ability to engage with stakeholders at all organizational levels, including C-suite executives.

Benefits

At FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide:

• Salary range- 85k- 100k/year
• Competitive pay with quarterly bonus eligibility
• Coverage for 90% of your medical, dental, and vision insurance expenses.
• 401(k) plan with 4% company matching and immediate vesting
• Eight paid holidays and 17 days of PTO in year one
• Educational reimbursement for certification tests and company supplied training resources
• Fun team events