Client Services & Office Associate

ItauNew York, New York

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Job Description

Key Responsibilities:

Welcome and assist clients and visitors at the reception area, ensuring a positive and professional first impression.Manage access control for building entry, including visitor check-in and badge issuance.

Answer and direct incoming phone calls and emails related to client and office inquiries.Coordinate and schedule meeting rooms and support meeting setups with necessary equipment and materials.

Assist with organizing and supporting client and internal company events, including logistics and guest management.Handle incoming and outgoing mail, packages, and courier services.

Monitor and manage office supply inventory, placing orders when stock is low and maintaining accurate records.Maintain cleanliness and organization of reception and common office areas.

Provide support activities to the executive support team as necessaryLiaise with building management for routine maintenance, security issues, and facility requests.

Keep track of office expenses related to supplies and client services.Help resolve client requests or issues promptly and escalate when necessary.

Ensure compliance with office policies, safety regulations, and confidentiality standards.Coordinate transportation and accommodation arrangements for visitor’s/client’s/ executives when required.

Maintain records of client visits, service requests, and office incidents.Communicate with vendors, contractors, and stakeholders.

Support bank events prepared by HR and Marketing, including contacting vendors, organizing setups, and coordinating logistics.Provide support to the executive support team as needed, including agenda management when necessary.

Serve as a backup team member within the department to ensure continuity of operations.

Education & Experience

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Minimum of 2 years of experience in office administration, reception, client services, or a similar role.Experience in a corporate or professional services environment is a plus.

Skills & Requirements

Excellent verbal and written communication skills.Strong organizational and multitasking abilities.

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Ability to work independently and as part of a team.

Professional demeanor and customer-focused attitude.Attention to detail and problem-solving skills.

Ability to handle confidential information with discretion.

Language Requirements

Fluency in English is required.Portuguese and/or Spanish fluency is a strong plus.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually