Client Services Benefit Specialist "Champion" (Remote)

About the Role

The successful Client Services Benefit Specialist "Champion" will need to be a passionate individual with a strong drive to deliver delight to our clients. In this role, you'll make sure that every interaction with Businessolver is a model of service, with warmth, charm, and efficiency. We want clients to fall in love with our system and Businessolver in general. That's where you come in.

Responsibilities

• Ensure positive client experiences through high quality service and communication
• Respond to inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution
• Complete risk mitigation reporting including audits, team activity and case manager reporting
• Manage client deliverables, track progress and complete assigned work through company planning tools
• Maintain accountability for inbound and outbound files
• Maintain carrier and client SFTP setup and completion of updates as needed
• Daily review of incoming data files, and carrier discrepancy reporting
• Execution of client specific process and procedure
• Function as the primary point of communication for our Carrier partners
• Working with Carriers on ongoing file updates and requests
• Communicate updates to Client Services and technical partners as required
• Identify root cause of any systemic issues

Qualifications

• Bachelor's Degree or equivalent experience

Required Skills

• Minimum of 2 years' experience focused on employee benefits and/or benefits administration
• Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)
• Tech savvy - must have a comfort level with learning, utilizing & communicating technology
• Ideal candidates will possess a background utilizing benefit administration systems or other Human Capital Management platforms (HCM)
• Experience with carrier files (or EDI in general) is also ideal
• Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
• High comfort level interacting with external clients and resolving conflicts
• Natural ability to build and maintain relationships as well as being a natural collaborator and team player
• Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!!
• Ability to maintain grace under pressure - especially during the busy season

Pay range and compensation package

This is an hourly role and the pay range for this position is $16.50 to $25.85 per hour (pay to be determined by the applicant's education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges). Up to roughly $53,000 per year based on 2,080 hours worked in a calendar year.

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