Client Services Coordinator (Healthcare w/ MA Experience Preferred)

Client Services Coordinator (Healthcare w/ MA Experience Preferred)Rocky Mountain Laboratories – Denver, CO

About UsRocky Mountain Laboratories is a clinical laboratory providing comprehensive laboratory services. We are dedicated to delivering accurate and timely diagnostic information and are committed to improving healthcare outcomes through cutting-edge technology and a customer-focused approach.

PositionWe are seeking a proactive, detail-oriented Client Services Coordinator to serve as a primary liaison between our clinical teams and client facilities. This role focuses on supporting office staff (MAs, CNAs, office managers), resolving issues in real time, and ensuring a seamless end-to-end experience for our clients in the Denver market. Candidates with Medical Assistant (MA) experience or healthcare operations experience are highly preferred, as this position involves troubleshooting patient orders, assisting with documentation, coordinating mobile phlebotomy workflows, and improving overall client satisfaction.

Key qualities for success include strong communication skills, a solutions-focused mindset, the ability to multitask in a fast-paced environment, and comfort working closely with clinical and administrative teams.

Responsibilities

• Build strong, professional relationships with client facilities and serve as a trusted point of contact
• Identify issues quickly and provide real-time resolutions to support clinical workflow
• Assist with medical records requests, patient documentation, and troubleshooting missing or delayed lab results
• Support client accounts composed of clinical office staff (MAs, CNAs, nurses, office managers)
• Resolve issues such as incomplete waivers, missing orders, and scheduling conflicts for mobile phlebotomy services
• Communicate with internal departments to ensure timely coordination and follow-through
• Train client facilities on RML processes to reduce errors and improve operational efficiency
• Assist with identifying ICD-10 codes or addressing billing discrepancies when clients or patients are billed incorrectly
• Monitor scheduling channels and collaborate with phlebotomy managers and coordination teams
• Review client orders, patient results, and associated documentation for accuracy
• Provide reporting on client concerns, account attrition, and operational trends
• Maintain a proactive, solutions-focused approach with strong follow-through
• Support occasional specimen handling or collection as needed (training provided)
• Adapt to varied tasks and shifting priorities in a dynamic environment

Required Qualifications

• Minimum of 2 years of customer service experience in healthcare, laboratory operations, or clinical administration
• Experience working closely with clinical staff (MAs, CNAs, nurses, office managers)
• Strong organizational, multitasking, and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to navigate a fast-paced environment with multiple priorities
• Strong attention to detail and follow-through
• Proficiency with electronic scheduling tools, documentation systems, and basic technology
• All positions require time zone awareness, including the impact of daylight saving time, as we are a multi-state organization with teams and partners across different U.S. time zones. Clear communication and timely coordination are essential.

Preferred Qualifications

• Medical Assistant (MA) experience or experience with blood draws
• Previous experience in mobile phlebotomy support or laboratory settings
• Familiarity with basic billing concepts or ICD-10 codes
• Experience coordinating across departments to resolve client or operational challenges
• Strong project coordination or account management experience

Job TypeFull-time, W2

Salary$55,000 per year with eligibility for a quarterly bonus based on account retention

Benefits for full-time W2 Team MembersNew benefits effective January 1, 2026.Benefits begin 60 days after the first full month of full-time employment.

• Health, Dental, and Vision Insurance
• Paid Time Off (21 days annually for full-time team members)
• 7 Paid Holidays
• 401(k) with 50% Company Match up to 6%
• Health Savings Account (HSA)
• Short-Term & Long-Term Disability (RML covers 60% of STD premium)
• Voluntary Life and AD&D Insurance
• 100% Company-Funded Employee Assistance Program (EAP)

Ability to commute/relocateDenver, CO: Reliably commute or plan to relocate before starting work (Required)

Ideal Start DateEnd of January 2026

Application DeadlineApplications are reviewed on a rolling basis, and the position may be filled before any stated deadline.

If you meet the above qualifications and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you!

At Rocky Mountain Laboratories, we prioritize the care and well-being of our team members.

Equal Opportunity Employer StatementRocky Mountain Laboratories is an Equal Opportunity Employer committed to diversity in its workforce. We comply with all applicable federal and state laws and prohibit discrimination based on race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, disability, or genetic information. We also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

Pre-Employment Notice & E-VerifyRocky Mountain Laboratories participates in E-Verify. Employment is contingent upon successful completion of a background check and other pre-employment screenings, as required. Employment with Rocky Mountain Laboratories is at-will.

While we appreciate interest from staffing agencies, Rocky Mountain Laboratories does not currently partner with external agencies. Resumes submitted unsolicited will not be considered, and no fees will be paid.

Please only reference our LinkedIn and Indeed pages for current openings:

www.linkedin.com/company/rocky-mountain-laboratorieswww.indeed.com/cmp/Rocky-Mountain-Laboratorieswww.rockylabs.com

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