Client Services Coordinator - 1St Shift

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits:

• Weekly pay with skill pay and shift differentials

• Benefits package including medical, dental, vision and medical reimbursement

• Medical employee-only premium as low as $5.90/week, $26/month with wellness discounts

• HSA with annual employer contribution

• Weekly 401(k) match

• Vacation immediately upon hire

• 8 holidays per calendar year

• Personal time after 90 days

• EAP and identity theft protection

• Tuition reimbursement

• Company paid life insurance and short term disability

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Schedule: Monday - Friday 8am to 5pm

Overview

The Client Services Coordinator (CSC) is responsible for providing customers with high quality, professional customer service. The CSC acts as a liaison between the customer and Saddle Creek, assists customers in all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems, offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.

Responsibilities

• The CSC is the key link between the organization, drivers and customers
• The primary responsibility is to achieve superior customer service and KPI goals
• Use and ensure TruckMate and PeopleNet systems are updated accurately, promptly and old loads are cleared out
• Primary person to solve all customer service issues
• Administrative functions such as billing, invoicing and customer portal updates
• Update the TMS with correct appointment windows and request appointments for all loads requiring a portal, phone or email appointment
• Manually create loads for non-EDI customers as needed
• Retrieve and scan supporting documents as needed for billing
• Process overages, shortages and damages (OS&D) per customer's requirements
• Maintain current customer contracts accurately and in a confidential manner
• Communicate with the customer and other departments verbally and in writing with a professional and positive attitude

Qualifications

Education/Experience

• Associates' Degree preferred

• High School Diploma or GED required

• Must have at least six (6) months of experience in a customer service role

• Experience with working with a warehouse management systems (WMS) is preferred

Knowledge, Skills and Abilities

• Excellent communication both verbally and in writing, especially through e-mail and over the phone

• Strong interpersonal skills

• Comfortable presenting in front of others

• Good problem-solving and prioritizing skills

• Ability to effectively manage and resolve conflict

• Attention to detail to prepare and maintain accurate records and reports

• Ability to follow both written and verbal instructions

• Technology savvy

• Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred

• Comfortable working in both office and warehouse environment with wide temperature ranges

• Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.