Client Services Manager (Developmental Role)

Objective: The Client Services Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise territory. This is an hourly position. This is a developmental role potentially leading to internal growth and upward mobility

Reports to: Owner

BENEFITS INCLUDE:

• 401k
• Health Insurance including Major Medical
• Dental Insurance
• Vision Insurance
• Short team & Long-term Disability
• Life Insurance
• Weekly Bonus structure

Why Join Us as a Care Team Manager?

• Great Place to Work Certified
• Autonomy-We encourage our team members' independence and believe in our team to complete their job duties without micromanaging.
• Task Variety-We provide an engaging workday that uses your various skill sets to avoid monotony.

Primary Responsibilities (including, but not limited to):

• Confirms that clients and their families are satisfied with the Senior Helpers services, and communicates findings to the Owner
• Distribution and administration of the client newsletter
• Coordinates client activities such as field trips and in-home activities, and oversees the lending library
• Takes service inquiry calls and follows up with leads to meet revenue goals
• Seeks opportunities to up-sell and promote added hours through sale of gift certificates and other offerings
• Supports the Owner in generating up to 20% internal growth each month
• Has a regular communication process for new clients
• Introduces caregivers to clients
• Visits clients as directed by the Owner
• Responsible for sending out client birthday cards
• Must be willing to accept an occasional care shift as demand requires
• Some week end duties may be required
• Other duties as assigned.

This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned by the franchisee or OD.

Qualifications

• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent phone skills and follow-up skills with prospects, clients and client families
• Proactive problem prevention and issue resolution leadership ability
• Minimum of six months experience in a customer service role
• Industry experience preferred
• Bachelor's degree and one year of related work experience strongly preferred
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Strong verbal communication skills, especially using the telephone
• Ability to work independently and as part of a team

This is not a full list of role responsibilities and is subject to change

Objective: The Client Services Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise ter...Senior Helpers of Southwest Pittsburgh, Senior Helpers of Southwest Pittsburgh jobs, careers at Senior Helpers of Southwest Pittsburgh, Healthcare jobs, careers in Healthcare, Bethel Park jobs, Pennsylvania jobs, General jobs, Client Services Manager (Developmental Role)