Client Success Manager, Mid-Market Sales

Your Impact on our Mission

Zocdoc's most important asset is our people. As a Client Success Manager for our Mid-Market Sales team, you'll play a meaningful role in empowering healthcare providers to maximize the value of Zocdoc at scale. In this role, you'll focus on proactively engaging a broad portfolio of mid-sized healthcare organizations through data-driven insights, technology-enabled outreach, and strategic consultation. You are a trusted advisor and problem solver, helping providers grow their businesses, enhance the patient experience, and achieve measurable outcomes on Zocdoc. Our Mid-Market CSMs thrive in dynamic, evolving environments. You're motivated by efficiency and scale - leveraging tools, automation, and standardized playbooks to create outsized impact across a rotating book of business. You're also comfortable experimenting, iterating, and finding creative ways to deliver value at every touchpoint.

You'll enjoy this role if you are…

• Goal-oriented. You love setting ambitious targets and using structured processes to hit them consistently
• Process-driven. You thrive in a systematized, scaled environment and understand the power of repeatable workflows
• Tech-savvy. You're eager to leverage automation, AI tools, and data insights to deepen client engagement efficiently
• Curious and consultative. You dig into data and feedback to uncover opportunities that improve both provider and patient outcomes
• Collaborative. You know that success is a team sport - you proactively bring together the right people and resources to get results
• Adaptable. You're energized by change and enjoy helping shape how a new team builds and grows from the ground up

Your day-to-day is…

• Owning a scaled portfolio of mid-market healthcare providers, driving retention, growth, and adoption through proactive engagement
• Delivering timely, data-backed insights that help providers optimize their presence and performance in the Zocdoc marketplace
• Using technology and automation to manage outreach, monitor account health, and identify opportunities for impact at scale
• Collaborating closely with internal partners in Sales, Product, and Support to ensure seamless provider experiences
• Contributing to the development and refinement of scalable playbooks, processes, and success metrics for the growing mid-market team
• Acting as the voice of the customer - synthesizing feedback and surfacing insights to inform internal strategies and product improvements

You'll be successful in this role if you have…

• Relationship management experience. 2-3 years of experience in customer success, account management, or a client-facing role, ideally within a fast-paced, growth environment
• Strong communication skills. You're a confident written and verbal communicator with experience in building buy-in toward a shared objective
• Comfort with technology. You're confident in adopting new tools and integrating AI into your workflow to scale your impact
• A creative eye for how to do things better. You're able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc
• An appetite for continuous learning. You're eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development
• A positive outlook toward change. Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified