Client Systems Engineer (Managed Services Provider)
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Job Description
- Bonus based on performance
- Dental insurance
- Health insurance
- Profit sharing
- Training & development
- Vision insurance
- Paid time off
- COMPASSIONATE – We care about clients’ success and believe we have a role in solving their business challenges.
- PERSONALIZED – Creating and delivering solutions, not prescriptions, that best meet our customers’ needs.
- COMMITMENT – Whatever the challenge, we see the solution through to completion and reliably solve the problems we face.
- SECURITY – We will work to earn client trust while effectively and confidentially managing their technology assets.
- RELIABILITY – We understand what urgent really means ... we show up on time and are consistently there when our customers need us.
- EXCELLENCE – We utilize our expertise, experience, and record of results to deliver outstanding solutions for our clients.
- SERVANTHOOD – We exist to serve our clients, our colleagues and our community because we care about helping everyone do what they do best.
- Serve as client consultant to assist and support Technology Strategy development, including hardware, service, security and investment recommendations
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Installing, monitoring, and manage antivirus software, including necessary remediation response to events and vulnerabilities.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Perform preventative maintenance, including developing scripts and automation deployment via RMM
- Establishing good relationships with all departments and colleagues.
- Valid Driver License and ability to drive to customer locations when required.
- Ensuring company safety and security standards are met.
- 3-5 years of System Administration and end-user technical consulting and support experience
- Prior Managed Services Provider experience strongly preferred
- Microsoft 365 administration experience - Entra and Intune experience a plus
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
- Active Directory knowledge is a plus.
- Some knowledge and understating of networking devices and appliances.
- NinjaOne RMM and Autotask PSA (or equivalent similar toolsets) experience a plus
- Valid Driver License and ability to drive to customer locations when required.
- Microsoft, CompTIA A+ and/or CompTIA Network+ certifications preferred
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.