Clinic Coordinator

Your job is more than a job

Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day- as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

GENERAL DUTIES

Operational Duties:

• Confers with director, physicians, nurses and family care coordinator to ensure smooth daily operations.
• Formulates plans to address identified areas for improvement as well as achievement of the departmental goals, setting priorities and realistic time guidelines.
• Proactively identifies patient issues and handles urgent situations promptly and facilitates closure.
• Promptly addresses patient complaints and follows the algorithm for patient or family complaint or grievances.
• Generates strategies that facilitate smooth day-to-day operations and ensures the efficient and effective operations of clinics to improve patient flow.

Administrative Duties:

• Develops a materials management system to ensure adequate inventory as well as cost-effective utilization of supplies in the clinic.
• Works with staff to meet the standards such as patient satisfaction, productivity, and budget.
• Reviews daily Epic charges for accuracy, assist with patient scheduling as needed.
• Assist and reviews submission of State Crime Victims Reparations Board.

Regulatory Requirements:

• Facilitates and coordinates the tasks and duties to ensure the clinic inspections adhere to all regulatory guidelines (JCAHO, DHH NCA).
• Ensures care centers meets LCMC's guideline and policies.

Communication and Collaboration:

• Works collaboratively with staff to ensure accuracy of program reports, statistics, and data.
• Maintains weekly and monthly reports.
• Actively supports all staff. Trains, educates, and counsels registration staff. Acts as a relief to ensure training and education requirements are met.
• Collaborates with management on performance improvement activities for clinic staff.
• Ensures new staff are educated and trained on all handling, storage and copying of audio and video records.
• Recognizes, participates, and adjusts to changing situations and work assignments.

MINIMUM QUALIFICATIONS

• Required: High School Diploma/GED or equivalent OR 2 years of work experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Requires excellent oral and written communication skills.
• Must be able to use a typewriter, fax machine, copier and have good computer skills.
• Knowledge of Microsoft and Excel needed.
• Must have previous medical terminology knowledge.
• Must have working knowledge of all insurance regulatory requirements.

LICENSES AND CERTIFICATIONS

• Basic Life Support HeartSaver & First Aid - American Heart Association

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.