Clinic Manager

Job Description:

Job Title: Clinic Manager

Location: Rolla, Missouri

Department: Recovery Services

Employment Type: Full-Time

Job Summary:

Join our compassionate and collaborative team dedicated to positively transforming lives through recovery services. As the Clinic Manager, you will play a critical role in ensuring operational excellence and supporting your team in achieving their best outcomes. You'll have the opportunity to lead various programs, drive quality management practices, and create an environment where clients and stakeholders feel respected and valued. Your contributions will directly impact our mission of helping others, making a difference every day in the lives of those we serve.

In this role, you will oversee office operations, collaborate with the leadership team in strategic planning, and ensure compliance with all regulations while fostering a culture of teamwork and support.

This position offers…

• Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement- Company paid for work functions requiring travel
• Employee Discounts- Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities:

• Create and maintain an environment in which clients, personnel, and stakeholders are treated with dignity and respect.
• Maintain necessary quality management practices to ensure all relevant standards are adhered to.
• Supervise assigned staff by providing performance coaching, evaluations, and overall performance management.
• Support leadership in influencing team member performance and monitor provider schedules.
• Assure front office billing and check-in/check-out deficiencies are corrected through effective workflows.
• Oversee benefit verification for patients and ensure that data management procedures are followed.
• Complete billing audits and coordinate with the billing department to ensure timely completion of charges and payments.
• Maintain professional relationships with referral sources, clients, and coworkers, adhering to ethical standards.
• Assist in strategic planning and identify staffing patterns, making recommendations to fill open positions.
• Participate in interviewing, hiring, training, and performance evaluations of personnel.
• Identify new sources of funding and enhance current services as assigned by the supervisor.

Education, Experience, and/or Credential Qualifications:

• Graduate from an accredited college or university with a Master's Degree or Bachelor's Degree is required. A Master's Degree, CPA, Internal Audit Certification or Juris Doctor is preferred.
• At least ten (10) years of experience in the relevant area of study.

Additional Qualifications:

• Ability to manage a team environment and motivate staff.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage multiple duties while meeting deadlines.
• Advanced computer skills, specifically related to health care management.
• Knowledge of confidentiality laws related to treating primary care, mental illnesses, and substance abuse.
• Attention to detail and an understanding of program policies and regulations.

Physical Requirements:

ADA Consideration- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Keywords: Clinic Manager, Recovery Services, Leadership, Quality Management, Team Management, Healthcare Management, Employee Assistance Program, Billing, Data Management, Strategic Planning

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.