Clinical Manager, Clinical Operations

As the Clinical Manager you'll lead and inspire a high-performing clinical team who provides critical mental health support across our 24/7 Mental Health Crisis services, Critical Incident Response, and other longitudinal clinical programs. In this full-time remote role, you'll be responsible for the operational health, quality, and team performance across services that often run nights and weekends. You'll empower your team to deliver exceptional care in fast-paced, high-stakes environments, with a focus on adaptability, strong clinical judgment, and a mindset for innovation. Reporting to the Sr. Clinical Manager, you'll collaborate closely with internal and external partners to ensure impactful, high-quality service delivery that aligns with Spring Health's mission to eliminate every barrier to mental health.

What you'll do:

• Supervise and lead clinical team members delivering services across crisis response and high risk care management programs
• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
• Ensure that timely and effective Critical Incident Response is delivered as needed
• Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
• Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
• Foster a collaborative, mission-driven team culture that aligns with Spring Health's values and commitment to removing every barrier to mental health

What success looks like:

• Customer and member satisfaction
• Operational efficiency (productivity, utilization)
• Team retention rates
• Employee engagement
• Clinical quality performance

What you'll bring:

• 3+ years of leadership and management experience, including supervision of teams of 15+
• 10+ years of experience in behavioral health, including experience in clinical call centers and care management
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC)
• Track record of building and growing high performing teams and mentoring frontline team members
• High sense of urgency and results focus combined with a service orientation
• Naturally relentless in breaking barriers to get things done with speed and quality
• Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture
• Training and experience in evidence-based modalities of care, including longitudinal care management
• Excitement about working in a rapidly changing organization
• Experience with telephony and documentation tools and systems

The target base salary range for this position is $97,325.00 - $114,500.00, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.