Clinical Operations Support Specialist

Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsible for activities and processes that help the clinical organization achieve business objectives.

Operates with some autonomy but are typically subject to standard business practices and procedures. The role is subject to regular review of sales results. Some judgment may be required but this is typically with guidance.

Job Description

Key responsibilities include:

• Support Clinical quarterly metric reporting and regional scorecard reviews.

• Assist demo coordination including scheduling, notifications and transportation needs working with the clinical scheduling tool.

• Work closely with sales operations and OTR teams entering, tracking and delivering demo and workshop inventory as needed.

• Assist clinical team with operational questions or process issues.

• Developing in-depth knowledge of sales territory, product lines, markets, sales processes or customer groups. Uses prior experience and acquired commercial expertise to execute policy/strategy.

• Sales force effectiveness, productivity analysis, allocation of resources and territory coverage, sales incentives, Salesforce CRM platform. Cleans and maintains data in Commercial and other core systems (CRMs, SFDC, ERPs, etc.).

• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

• A job at this level is likely to be an individual contributor, with proven interpersonal skills. May lead small projects with low risks and resource requirements. Explains complex information to others in straightforward situations.

• Has knowledge of best practices and how own area integrates with others.

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems with projects, product lines, markets, sales processes, or customers.

• Ability to prioritize information for decision making. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

• Work with customers, employees and management to promote, drive, and maintain continuous improvement in processes and productivity.

• Ensure all raised quality and customer complaint issues are handled through the proper quality processes and channels

• Required Qualifications

• High School diploma/GED

• Ability to communicate using English, Strong interpersonal and problem-solving skills.

• Proficiency in computer skills in Microsoft Office Suite products.

• Demonstrated ability to work under pressure and to meet deadlines and commitments.

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

• Experience: 2 years in similar position with strong organizational skills with ability to multi-task - internal and external customer

• Desired Characteristics:

• Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it.

• Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize and meet deadlines, follow up and attention to detail.

• Ability to interact effectively with all levels of a matrix organization, both internally and with external customers.

• High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others

• Experience with quotation and order entry systems tools (such as Cobra, eOM, Oracle, Cognos, etc.)

• Basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific GE Healthcare care areas desired.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No