Collections Advisor

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Member Solutions Advisor to join our Member Solutions team. In this position, you will be responsible for monitoring and maintaining assigned accounts to meet established standards for collection performance. You will preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and overdrawn accounts, and/or recovering collateral. You will maintain accurate files and reports on all activities and coordinate monitoring of possible kiting situations. You will close abusive checking accounts and remove overdraft privileges. You will work with branch personnel for the recovery of overdrawn share accounts. You'll maintain repossession records, including condition reports, pictures, expenses, and reports to management.

What you'll do:

• Contact delinquent accounts by phone and mail; advise Card Services of cards to close as a result of delinquency Skip trace abilities to locate member and/or collateral. Work to recover funds on written-off loans through the use of collections tools or outside collection agencies.

• Coordinate with management to pursue repossession or foreclosure of collateral. Provide for safekeeping of collateral and make recommendation for its deposition to obtaining the best sale price in the best interest of the Credit Union. Maintain repossession records, including condition reports, pictures, bids, expenses, and reports to management.

• File insurance claims on collateral, posts sales, insurance proceeds and coordinate the redemption of collateral. Send proper notification to all interested parties of the sale and the disposition of collateral.

• Maintain accurate files and reports on all activity and coordinate monitoring of possible kiting situations. Close abusive checking accounts and remove overdraft privileges. Work with branch personal for recovery of overdrawn share accounts. If assigned by the collections manger and you are not in the direct process of collecting payments, maintain loans by posting payment that come into collections via credit cards and debit card advances, payments transfers and speed pay.

What you'll need:

• One to two years of similar or related experience.
• High School diploma, or GED.

Key Skills and Experience:

• Confidentiality and high degree of loyalty to job and company and members' financial affairs.
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
• Effectively communicate with internal and external customers appropriately via in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Ability to adapt quickly to change and proactively communicate.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.