Collections Clerk

Div. 19 Duluth, GA

Summary

Responsible for managing overdue accounts and ensuring timely collection of outstanding invoices; communicates with customers to resolve billing issues, maintains accurate records, and supports the accounts receivable team in maintaining cash flow and minimizing delinquencies.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitor accounts receivable aging reports to identify overdue invoices.
• Contact customers via phone, email, or mail to collect outstanding balances and resolve billing discrepancies.
• Research and resolve customer billing issues, coordinating with project managers, service coordinators, or the billing department as needed.
• Document collection activities, payment agreements, and follow-ups in the company system.
• Process payments received, post to appropriate accounts, and reconcile discrepancies.
• Escalate delinquent accounts to management when necessary.
• Assist in implementing process improvements to enhance collection efficiency and reduce outstanding balances.

Education and/or Experience

High school diploma or equivalent required; associate's degree preferred; 1-3 years of experience in accounts receivable, collections, or customer service.

Computer Skills

Proficiency with Microsoft Office, especially Excel; experience Dynamics 365 preferred.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and use hands, talk or hear; required to stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds; specific vision abilities required by this job include close vision.