Commercial Operations Analyst

Make your mark for patients

We are looking for a Contract Operations Analyst who is intellectually curious, adaptable and analytical to join us in our Market Access and Affordability Team, based in our Atlanta office in Georgia, United States. This hybrid role (at least 40% of the time in office) is limited to 10% travel domestically.

About the Role

You are an individual contributor responsible for managing contract administration with significant financial and operational impact. You will focus on pricing accuracy, reimbursement resolution, and contract maintenance while driving process improvements and efficiency. You will process managed care rebates by analyzing large data sets against payor contracts, resolve discrepancies, support system enhancements, and implement initiatives across Market Access & Pricing as well as immunology and neurology business units to optimize revenue and strengthen relationships.

Who you'll work with

Internally, you will work with your Contract Operations team, therapeutically aligned Business Units, Operations teams, as well as Sales, Finance, IT, Compliance, Legal, Marketing and Market Access. Externally, you will work with payors, pharmacy benefit managers (PBM's) and external consultants and vendors.

What you'll do

• Manage pricing accuracy, revenue optimization, and operational aspects of payor and PBM accounts.
• Analyze financial and operational data to identify discrepancies, resolve reimbursement discrepancies and prevent future occurrences.
• Create and maintain contracts, including pricing, membership, renewals, extensions, and cancellations.
• Collaborate with cross-functional teams (sales, finance, compliance, IT) to resolve complex issues and improve processes.
• Drive process improvement initiatives based on root cause analysis to enhance efficiency and accuracy.
• Build and maintain strong relationships with external stakeholders, including payors and PBMs.
• Partner with IT to troubleshoot system issues, perform UAT testing, and validate enhancements.
• Proactively monitor trends in reimbursement data and develop solutions to optimize operations.

Interested? For this role we're looking for the following education, experience and skills

Minimum Experience/Skills Required:

• 3+ Years of demonstrated success in analysis, reporting, forecasting, actuary, and modelling
• Bachelor's Degree in Marketing, Finance, Statistics, Healtncare Management or related field

Preferred Experience/Skills:

• MBA or MHA
• 3 years of pharmaceutical experience in rebate processing, Managed Care, formulary validation or Operations
• Experience in healthcare industry with proven track record in Contracts and Pricing
• Experience in analyzing very large and complex data sets
• Process improvement experience
• Experience with Model N/Revitas, SAP, MS Office, Excel, PowerPoint, Access

Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities.

Unless explicitly stated in the description, this role is hybrid with 40% of your time spent in the office, regardless of your current contractual agreement. If your current working arrangements differ, please contact your Talent Partner to discuss before submitting your application.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

Requisition ID: 92011

Recruiter: Parth Suthar

Hiring Manager: Brian Green

Talent Partner: Yolanda Johnson

Job Level: SA II

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