Communications & PR Manager

About Fortidia

• Develop and execute an internal communications strategy that supports organizational priorities and reinforces our values and culture.
• Partner with staff across the organization to craft clear, consistent messaging for all-company updates, key initiatives, and change management.
• Lead communications for major company milestones, cross-functional changes, and high-sensitivity initiatives.
  
  

• Build trust and alignment with franchisees through clear, transparent, and compelling communications.
• Manage the rhythm and cadence of key internal channels, including email newsletters, town halls, podcasts, and other touchpoints.
• Provide communications enablement resources such as templates, talking points, and toolkits for HQ staff.
• Facilitate feedback loops to measure clarity, sentiment, and impact, refining strategies based on results.
• Lead the franchisee communications committee, leveraging input to strengthen communications plans.
  
  

• Create and execute an organic PR plan to elevate the Fortidia US brand through media coverage, thought leadership, and strategic partnerships.
• Serve as the company spokesperson and manage crisis communications as needed.
• Build relationships with vendor and partner communications/PR teams for amplified reach.
• Develop and manage thought leadership programs for senior executives, including speaking engagements, podcasts, and bylined articles.
• Manage PR vendors and agencies to ensure alignment and high-quality execution.
  
  

• Write and edit content for internal and external channels, translating complex or technical topics into clear, engaging narratives.
• Support major company events, including conferences, by crafting key messages, scripts, and materials, and serving as emcee or moderator when needed.
• Oversee the creation and publication of company updates across owned channels, including corporate social media and news webpages.
  
  

• Establish metrics to track communications effectiveness and use data to inform continuous improvement.
• Explore and implement new channels, tools, and approaches to enhance communication reach and impact.
• Share best practices and collaborate with global Fortidia teams to foster communications excellence across regions.

• Bachelor’s degree in communications, journalism, public relations, marketing, or a related field.
• 7+ years in a communications, PR, or related role, preferably in a franchise, multi-unit, or distributed network environment.
• Demonstrated success in internal and external communications strategy, PR, and reputation management.
• Strong writing and storytelling skills with the ability to distill complex topics into engaging content.
• Proven experience managing executive communications and high-sensitivity messaging.
• Track record of building and maintaining relationships with media, partners, and key stakeholders.
• Communicates clearly and concisely, navigates ambiguity with confidence, works calmly under pressure, and consistently represents the brand to the highest standards both internally and externally.
• Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
• Collaborative and proactive approach, with persistence in gathering content and aligning stakeholders.
• Experience with Google Workspace, Microsoft Office Suite, and communications tools; familiarity with Constant Contact and project management platforms is a plus.

• Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each team member.
• A commitment to professional development and support of your individual growth.
• An opportunity to make a deep impact and fully contribute to the growth of our organization.
• Annual base salary of $80,000-$90,000 based on experience.
• Team and individual performance-based bonus up to 20% of your annual salary.
• Highly competitive compensation package including Medical, Dental, Vision, PTO, 401(k) Match, Life Insurance, Short-term and Long-Term Disability, Pet Insurance, and a completely free Employee Assistance Program.
• Flexible start times and half-day Fridays during the Summer and Winter months!