Communications Center Operator Representative I Full Time

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The OpportunityCommunications Center Operator Telecommunications Rep I is a vital member of the MGB Digital Team providing exceptional Customer Service to our customers. MGB offers great training and comprehensive benefits!Shifts required: Monday- Friday 8:30 AM - 5:00 PM ESTThe Operator performs various clerical duties and operate computer equipment including the switchboard console, alpha mate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors. What You'll Do-Handles both incoming and outgoing calls with speed and accuracy. -Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster. -Acts as central control for mobile pagers, take and relay messages as required. -Respond to various alarm systems located at the switchboard. -Issues keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys. -Compiles on-call information for hospital personnel and all meetings scheduled in the building. -Resolves discrepancies and refer all others to the appropriate department.

What You'll Bring

• High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Customer service experience
• Call-center experience 2-3 years preferred
• Exceptional Customer service skills and communication skills
• Commitment to demonstrate consistent outstanding customer service.
• Confident to quickly assess situations and make reasonable judgement decisions.
• Must be able to prioritize and organize rationally.

Working Model Requirements

• Shifts required: Monday- Friday  8:30 AM - 5:00 PM ET
• Onsite required, and after training hybrid options may be available or discussed

Onsite75 Francis Street40RegularDay (United States of America)

Pay Range

$17.36 - $22.34/Hourly

Grade

1At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework