Communications Specialist I (Grant/Ft/Benefits)

Job Description Summary: The Communications Specialist is the first impression of our organization, answering questions regarding routes and time schedules concerning the Harford Transit LINK System and connections to commuter and train services. The incumbent is responsible for providing excellent customer service to both riders and associates while accurately scheduling and dispatching fixed route and demand response bus operators and buses. This role utilizes computer routing and dispatching software and other resources, with their knowledge of the Harford County area, organizes, processes, and schedules passenger trips while assigning trips for efficient use of transit resources. Incumbent will communicate through two-way radio and telephones. The candidate will work closely with the general public, including seniors and persons with disabilities. Additionally, incumbent performs and assist with administrative duties, including accurately tracking required data for Transit Operations. This individual identifies, checks and reports operational problems and incidents to supervisors; makes recommendations and proposes solutions to operational issues; prepares written reports regarding safety events, and enters data regarding breakdowns, and mechanical defects in appropriate logs. When necessary, this individual may drive a bus. Performs other related work as required. Assignments are routinely stressful in nature. Performance is evaluated based upon accuracy and compliance with service. Performs difficult skilled administrative work and intermediate semiskilled work scheduling and dispatching Bus Operators and vehicles for transporting patrons. Operational hours are from 4:00 AM to 9:30 PM. The available shift covers 1 PM to 9:30 PM. The Transit Manager provides direction. The Administrator provides oversight of subordinate personnel. Job Description: BUDGETED SALARY: $46,592.00-$52,478.00 Essential Duties: Assists management with the efficient operation of Harford County's Transit system. Responsible for influencing positive employee morale and quality customer service. When required, assist and/or guide Bus Operators with necessary functions to service clients. Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles. Assigns and schedules Fixed Route and Demand Response Bus Operators (and vehicles) utilizing Ecolane or Passio operating software. Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations. Monitors vehicle locations and movement patterns. Transmits and relays emergency messages from drivers, supervisors, and other county employees. Composes driver accident/incident forms and, after approval by management, posts bus notices when necessary. Maintains close liaison with the on-site county vehicle maintenance contractor to ensure proper preventive maintenance of vehicle, safety-related or general maintenance repairs are made in a timely manner. Assists with scheduling driver training, team meetings and other activities like assigned computer lessons, securement trainings, etc. Performs general clerical duties in the absence of administrative personnel. Receives, researches, and/or assists with passenger complaints. Serve as a backup driver for bus routes on occasion as needed. Candidate must acquire CDL w/B & Passenger/Air Brake Endorsement within 12 months of employment. Troubleshoots various technical issues related to onboard technology. Assists drivers on buses by restoring connectivity to onboard hardware (MDTs, Token Transit Validators, Destination Signs, etc.), monitoring the functionality of onboard surveillance cameras, etc. Assume the role of a Communications Specialist II, as needed. Performs related tasks or other duties as assigned. Years of Experience: One (1) or more years' experience in the passenger and/or transportation/logistics field, which includes experience scheduling drivers/deliveries, vehicle maintenance, etc. One (1) or more years' experience monitoring vehicles operating in a service area which includes scheduling drivers and equipment. Years of Supervisory Experience: N/A Education: Graduation from high school or equivalent GED Certifications, Licensures, and Examinations: A valid Class C non-commercial drivers license with no more than three (3) points. Candidate must acquire CDL w/B & Passenger/Air Brake Endorsement within 12 months of employment Knowledge, Skills, and Abilities: This position demands a unique combination of knowledge, skills, and abilities to handle the multifaceted responsibilities, especially the need to effectively multitask in a dynamic and often high-pressure environment. Knowledge of our service area, including streets and landmarks .Familiarity with routing and dispatching software (CAD AVL) and hardware. Experience with GPS, AVL QR technologies and communication systems. Excellent communication skills are essential to serve passengers and associates with varied needs. Proficient at problem solving, making quick, accurate and logical decisions. This role requires excellent Microsoft Office suite skills, especially excel and Word. Attention to detail is a critical business skill that increases efficiency, improves time management and optimizes customer service. Must have the ability to communicate with multiple parties, through phone, two-way radio or in person, often at the same time. The ability to prioritize tasks, while overseeing urgent situations and regular operations. Personnel monitor routing and dispatching software for vehicle locations and on time performance, assisting drivers. Read and interpret fixed route schedules Must be able to lift up to 40 pounds. SAFETY: Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations and applicable Harford County safety policies, procedures, or manual as required for this position. COMPENSATION: Other compensation may include but is not limited to: Overtime Compensatory time Shift Differentials BENEFITS: Harford County offers an exceptional benefits package that includes: Health, Dental & Vision insurance Flexible Spending Accounts State Retirement Plan and Deferred Compensation Long Term Disability, and Life Insurance for Employee, Spouse, and Children Generous Leave Package & Paid Holidays Tuition Reimbursement Join our team of professionals serving the citizens of Harford County, MD!