Communications Systems Technology Specialist

Work is performed under the general direction of the Supervisor or the Operations Manager Communication in performance of duties. This position is responsible for assisting with day to day system support in conjunction with the Operational functionality of CAD, 911 Phone, Public Safety radios and other database systems as outlined below. Position will also assist with radio system support such as alias changes and troubleshooting radio equipment as needed.

Scope of Duties:

• Under direction of the Supervisor, will assist in configuration, troubleshooting and maintaining operational functionality of CAD (Computer Aided Dispatch) System, MARVLIS (Mobile), Visimobile, and other mission critical emergency communications equipment. This includes resolution of user tickets and issues and ensuring end result is operationally appropriate.
• Performs work to assist with maintaining various mission critical emergency communications and data systems to include, but not limited to, CAD, Recorder System, Intrado 911 Phones, AT&T, Century Link, Data Watch, CAD2CAD, ANI/ALI Interface, ProQA Interface (as related to call processing, prioritization matrix of calls and billing matrix).
• Assists in coordinating equipment user training with CMED QI/Training, ensures entry of new employees, level of access and close out of access for CAD and other specified systems.
• Coordinates with Supervisor and OM-C (Operations Manager- Communications) to assist with entry of new employees, level of access and close out of access for Intrado 911 Phone System/ACD.
• Assists with set up for Agency assigned phones for CAD page functionality to include assignment of employees to Paging Groups as per SOGs (Standard Operating Guidelines).
• Completes Database Management tasks within Provisional Manager Radio Database/Comm Shop Tracks radio inventory to include mobiles, portables and associated equipment.
• Schedules and assigns work for radio shop related to MEDIC Radio equipment. Assists Supervisor with install, troubleshooting and purchase of radio equipment for the Agency.
• Provides technical support to customers by identifying problems, researching answers, troubleshooting problems, and may guide clients through corrective steps to maintain CMED operational
• Serves as a liaison with various vendors and technology services alongside Supervisor and MEDIC IT for technical and operating standards of various mission critical Assists with reports reflecting equipment usage (CAD, Radios, Recorder and 911 Phones), readiness and life-cycle planning for mission critical equipment.
• Assists with recommendations regarding response plan/GIS implementation to include familiarity of Mecklenburg County geography and highway/street system for both EMS (MPDS Determinants) and County Fire Response Plans (FPDS Determinants).
• Maintains quality service by enforcing quality and customer service standards; assists in analyzing and identifying technology trends and recommends system improvements and changes to Supervisor and Operations Manager-Communications
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state of the art practices as it relates to Emergency Contributes to team effort by accomplishing related results as directed.
• Participates in department and agency-wide activities to include meetings, trainings, and workgroups as directed. Ensures maintenance and compliance with all trainings and/or certification requirements.

Specialization:

Candidate should have operational knowledge to analyze and translate functional and behind the scene requirements of mission critical equipment (CAD, 911 Phones, Recorder and Public Safety Radios) into technical requirements to enhance system capabilities. Candidate should also have operational knowledge of P25 Radio System specifically for MEDIC and Mecklenburg County Fire Association/ Departments. Knowledge of Central Square Enterprise CAD, Version 5.7 or higher is preferred.

Education and Experience:

Technical Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field or three (3) years of professional information technology experience installing, configuring, and maintaining emergency communications systems and applications, to include installing and maintaining hardware and software. Bachelor’s Degree preferred.

Certifications: EMD/EFD Certification preferred

Special Working Conditions: Work requires extended period periods of concentration and sedentary work at a work station. Subject to 24 hour, 7 day/week availability based on Critical Operational needs and emergencies.

SALARY RANGE. starting salary is $73,000. Additional based on relevant experience 

Interested applicants, please complete the online application and upload a resume NO LATER THAN November 14th 2025.

If you have any further questions, please contact Ndidi Okafor at NdidiO@medic911.com