Community Health Worker

Description

We are seeking an experienced Community Resource Specialist who is a certified Community Health Worker (CHW) to join our team on a during the upcoming Open Enrollment period. This role is ideal for someone who can hit the ground running to support patients with insurance applications, sliding-fee programs, and community resource connections.

Key Responsibilities

• Assist patients with insurance and benefits navigation (Marketplace, NH EASY, Medicaid, etc.)
• Process sliding-fee scale applications, discuss payment options, and arrange payment plans
• Follow up on applications and patient contacts within established timeframes
• Provide advocacy and education on available community resources (food, housing, transportation, etc.)
• Support outreach and community events (some evenings/weekends)
• Collaborate with billing and patient services teams to resolve coverage or payment issues
• Verify and update patient demographics and consents during interactions
• Serve as a knowledgeable point of contact for patients needing assistance during Open Enrollment

What We Offer

• A chance to make a direct impact on community health during a critical time of year
• Collaborative team environment with training on HealthFirst systems and workflows

Requirements

Required:

• Current Community Health Worker (CHW) certification
• High school diploma or equivalent
• Minimum 2 years' experience in a healthcare or insurance benefits setting
• Strong customer service, communication, and computer skills

Preferred:

• Certified Application Counselor (CAC) for CMS
• Familiarity with medical terminology and cross-cultural communication