Community Kitchen Coordinator

Job summary

The Community Kitchen Administrator is the first point of contact for our clients, providing professional and compassionate service while managing all aspects of client intake, registration, and administrative support. This role requires a high level of organization, attention to detail, and the ability to maintain strict confidentiality. The ideal candidate is a proactive problem-solver with strong communication skills and a commitment to accuracy in all data entry and reporting.

Key responsibilities

Client intake and support

• Serve as the initial point of contact for all client inquiries via phone, email, and in-person visits.
• Assist new and existing clients, including completing and submitting all required forms and documentation.
• Provide clear and concise information to clients about available services, program procedures, and next steps.
• Support program activities as needed.
• Organize and maintain client files, ensuring all documentation is current, accurate, and confidential.
• Assist with case assistance, tracking progress and followup.
• Accurately and efficiently enter client information, case notes, and program outcomes into the appropriate database.
• Track program deliverables.
• Generate reports including but not limited to contract deliverables and key performance indicators (KPIs).
• Maintain a welcoming and organized reception or office area.
• Perform administrative duties as needed.
• Other duties as assigned.

Qualifications

• Education: A high school diploma or equivalent is required. An associate's or bachelor's degree in a related field is preferred.
• Experience: Proven administrative experience, preferably in a client-facing or social services setting. Experience with data entry and managing a database is required.
• Skills and abilities:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Exceptional organizational skills and a strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong interpersonal skills and a professional demeanor.
• Ability to multitask and prioritize workload effectively in a fast-paced environment
• Bilingual, Spanish and English, strongly preferred.

Featured Benefits

• Competitive Health Benefit Package (Medical, Dental & Vision)
• 403(b) Retirement Plan with company match
• Generous paid time off (PTO, Holidays, Birthday Off, Volunteer Time, 4-Day Work Weeks during the Summer & more!)
• Paid Parental Leave
• Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA)
• Learning & Development Opportunities (Robust LinkedIn Learning library, Lunch & Learn Sessions, internal employee development & more)
• EAP, wellness and mental health resources
• Discounted staff perks (e.g., movie tickets, gym memberships, travel)

People-First Culture

At Food Bank for New York City, we pride ourselves on having a People-First Culture, our people are our greatest strength. In addition to our benefits, we offer employee engagement opportunities such as our culture committee, annual organization celebrations and more!