Community Manager - Automotive Learning

Quantum5 LLCScottsdale, AZ

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Job Description

The RoleAs a Community Manager, you’ll be the face and voice of our learning platform. You will provide live chat, phone, and email support to dealership staff and industry personnel, helping with technical issues, certification questions, platform navigation, and account support. More than providing answers, you will bring empathy, clarity, and patience to every interaction and make the experience conversational and approachable.Schedule and Performance Expectations:

Standard shift: Monday-Friday, 8:00am-5:00pm ET (with 1-hour lunch and breaks)
Chats: Respond within 30 seconds
Calls & Emails: Handled with similar responsiveness and quality standards
Salary - Non-Exempt (Hourly): $19 to $20 USD per hour (40 hours per week)
Remote role: Work from home role with minimal travel to office as requested

Success in This RoleSuccess here is not just about speed. It is about listening carefully, reading between the lines, and understanding what someone is asking for, even when they cannot explain it clearly. By anticipating needs and offering the right resources, you will become a trusted partner for our learners.What You’ll Do

Respond to inbound chats, phone calls, and emails in a professional, approachable tone
Troubleshoot app, website, and login issues step by step
Provide guidance on certifications, training completions, and reporting questions
Help users locate and use platform resources such as videos, job aids, etc.
Assist with new user setup, account access, and administrative support
Share patterns, feedback, and user concerns with internal stakeholders
Collaborate with your team to refine processes and continuously improve support

What We’re Looking For

Clear communicator who can explain things simply across chat, phone, and email
Problem solver who can connect dots, spot patterns, and anticipate needs
Patient and empathetic with users at all levels of technical comfort
Collaborative and team-oriented
Adaptable with the ability to adjust smoothly as priorities change

Bonus Points if You Have:

Automotive dealership experience, especially in sales or service
Previous experience in customer support, call center, or community management
Familiarity with LMS systems, training platforms, or certification programs
Experience with Jira or similar ticketing systems
Comfort with phone support systems and logging tools

Why Join UsAt Quantum5, you will be part of a supportive team where your voice matters and you will have opportunities to grow through coaching, feedback, and development. We offer medical, dental, vision, Voluntary life insurance, Short-term and Long-term disability, PTO and education reimbursement.

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