Community Service Officer

The Town of Castle Rock has received numerous awards and recognition as being one of the safest communities in Colorado as well as national recognition as one of the best places to live and raise a family. Would you be interested in working in this nationally recognized department? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Essential Duties & Responsibilities:

• Performs enforcement of parking, traffic control, abandoned vehicles, crowd control, and road closures within the Town.
• Enforces municipal ordinances by issuing summonses and conducting follow-up activities to ensure compliance with orders. Testifies in Court as required.
• Responds on-site to traffic accidents and minor criminal offenses. Drives to site, investigates, prepares a case report, or assists Officers.
• Responds to non-emergent citizen calls for service in the front lobby, collecting relevant information and initiating reports.
• Reports irregular circumstances to law enforcement staff.
• Provides public safety at community events and collaborates with event organizers and local businesses in the downtown area.
• Provides security for weekly Municipal Court sessions. Guards entry, monitors metal detector, performs searches as necessary. Investigates and takes appropriate action regarding suspicious activities and safety incidents.
• Provides court-ordered fingerprinting. Explains the process, collects the print using a scanner or ink and paper, and ensures a quality print.
• Assists with cases reported online by performing follow-up with involved parties to clarify and gather additional information.
• Communicates to provide information and directions in a manner that develops external relationships with people of all ages from diverse economic, cultural, and ethnic backgrounds.
• Provides training/ onboarding to volunteer Community Service Officers.

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: High School diploma or GED equivalent

Experience: Six (6) months of customer service experience; or equivalent combination of education and experience that produces the knowledge, skills and abilities to perform the essential duties and responsibilities of the position; Must be at least 18 years of age on date of hire; Ability to become CCIC/NCIC certified and LiveScan certified

Certifications and/or Licenses Required:

• Valid Driver's License

Knowledge, Skills, and Abilities:

• Skilled in report writing and written documentation
• Strong skills in communication, listening, and crisis intervention techniques
• Working knowledge of computer software applications and typing
• Ability to learn radio etiquette
• Ability to exercise compassion and empathy with people in emergent and non-emergent situations
• Ability to maintain confidentiality
• Ability to demonstrate a dedication to public safety and personal integrity
• Ability to make complicated and appropriate decisions in high stress, emergent situations while maintaining composure
• Ability to handle multiple tasks simultaneously
• Ability to work outdoors (year-round), operate vehicles in adverse conditions, and operate radios and other assigned equipment
• Ability to physically drive to and access all sites within Town limits to perform duties, potentially in any weather and environmental conditions
• Ability and willingness to engage and communicate effectively with coworkers and the community and to act as a liaison
• Ability to learn the applicable laws, ordinances, town's geography, and department rules and regulations
• Ability to follow verbal and written instructions
• Ability to become certified in First Aid and CPR
• Ability to work holidays and weekends
• Ability to attend mandated internal and external department trainings
• Sedentary work for long periods of time
• Occasional physical work lifting no more than 10 pounds
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens
• Works primarily in a clean, comfortable environment
• Uses standard office equipment including a personal computer system
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

Must satisfactorily complete a pre-employment background check which may include a driving record and criminal background check, fingerprint analysis, polygraph, and psychological exam.

Applications will be accepted until 5:00 p.m. on Sunday, January 4, 2026

The Town of Castle Rock is an Equal Opportunity Employer.