Compliance & Governance Manager

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Why Join GAINSCO?

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Are you a compliance leader with deep expertise in claims governance and regulatory requirements? GAINSCO is seeking a Compliance & Governance Manager to oversee claims guidelines, SOPs, and regulatory compliance across multiple jurisdictions. This role ensures consistent, compliant claims handling practices while driving process improvements and supporting strategic initiatives.

What does the COMPLIANCE AND GOVERANCE MANAGER do at GAINSCO?

• Develop and maintain governance framework for Claims SOPs, guidelines, and correspondence templates.
• Coordinate procedural updates with Claims leadership and ensure alignment with training materials.
• Serve as the subject matter expert for claims procedures and compliance standards.
• Maintain version control and documentation for all SOPs and guidelines.
• Research and interpret new or changing claims regulations across operating states.
• Lead compliance readiness for new state entries and manage adjuster licensing and CE compliance.
• Partner with Legal and Compliance teams to implement regulatory updates.
• Ensure claim correspondence templates meet jurisdictional and regulatory standards.
• Maintain audit trails for SOP and process updates.
• Support internal, external, and regulatory audits with documentation and compliance evidence.
• Collaborate with QA to align quality standards with compliance requirements.
• Communicate compliance updates and procedural changes to stakeholders.
• Partner with Training to integrate compliance changes into onboarding and continuing education.
• Represent Claims in enterprise-level compliance discussions.
• Identify and implement process improvements to strengthen governance and compliance tracking.
• Recommend technology or workflow enhancements to improve efficiency.
• Support strategic projects related to compliance and governance.

What is required?

Education:

• Bachelor's degree in Business Administration, Insurance, Risk Management, or related field required.

Certifications:

• Professional designation (e.g., CPCU, AIC, SCLA) preferred.

Experience:

• 8+ years of progressive experience in P&C claims, including multi-jurisdictional oversight is required.
• 2+ years managing claims compliance or governance processes (SOP development, regulatory research, audit readiness) is required.
• 2+ years of leadership experience in claims operations, compliance, or process improvement is required.
• Strong understanding of state-specific regulatory requirements and licensing obligations.
• Experience collaborating with Legal, Compliance, Training, and Technology teams.
• Experience with claims management or compliance tracking systems.

Other skills and abilities:

• Strong critical thinking and problem-solving abilities.
• Ability to analyze complex regulations and translate them into practical operational solutions.
• Excellent organizational and project management skills.
• Exceptional communication and collaboration skills with senior leaders.
• High attention to detail with a focus on accuracy, documentation, and governance.

What else do you need to know?

• Hybrid
• Excellent benefits package medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K + Company Match
• PTO Plan+ Paid Company determined Holidays.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employee