Compliance Manager

Since our founding, we have redefined how people approach small-dollar loans-delivering over $1 billion in funding to more than 1 million customers, issuing over 4 million loans, and saving our customers more than $500 million.

At Possible, we're building a new type of consumer finance company; one that helps our customers stay out of debt rather than profit from their staying in it. We are a Public Benefit Corporation with the mission to help communities unlock economic mobility through affordable credit products crafted to improve financial health for generations. Join the team that's making our goal a reality.

Team Introduction

We aim to improve our Compliance group by hiring a person to coordinate regulatory compliance of products and services. This role involves careful and scalable use of our compliance management system (CMS) tools. This person will have a meaningful role within the compliance group, communicating and coordinating regularly with key collaborators and team members. As a small but mighty Legal and Compliance team, each member contributes when and as needed across all aspects of a well run CMS.

The Role & Responsibilities

• Ensure that Possible adheres to applicable laws and regulations by helping to maintain and expand Possible's compliance management system, including vendor and complaint management and employee training.
• Collaborate with Compliance management in maintaining and accomplishing the monitoring and testing program pertaining to Possible's products and services.
• Help ensure Possible's policies and procedures remain current with regulatory change and requirements.
• Analyze and respond to complaints, including tracking and reporting of trends, patterns and high risk indicators that require root cause analysis.
• Review advertisements and communications for compliance with applicable regulations while keeping our customers' perspectives in mind for UDAAP.
• Assist colleagues and the company's Bank partners with compliance through advice, guidance, and oversight of new and changing products and processes
• Ensure compliance related issues are collected and remediated through the issues management program.
• Develop and assist in the implementation of new compliance related processes and special projects.
• Assist management and the compliance team with responses to state and Bank partners' examinations and audits.

Requirements

• 5+ years of financial services compliance work in a Compliance or Legal department at a consumer loan finance company, bank, or credit union.
• BA/BS Degree, CRCM is a plus. A JD or Paralegal Certification is not required however applicant must have the ability to research and analyze laws and regulations.
• Solid understanding of laws, regulations, and subjects applicable to consumer lending and credit cards: TILA, ECOA, FCRA, UDAAP, SCRA/MLA, E-SIGN, Privacy, Identity Theft, Marketing, Fair Lending, FDCPA, EFTA, BSA/AML/OFAC, state laws, etc.
• Experience responding to and monitoring customer complaints.
• Experience with implementing and maintaining an online training program. Experience providing live training is a plus.
• Experience completing regulatory and product risk assessments.
• Experience developing and completing monitoring and testing transactions, disclosures, etc.
• Experience collecting and assessing vendor due diligence is a plus.
• Proven track record of managing inter- and intra-department projects.
• Good communication skills - writes, speaks, and presents information optimally and persuasively across communication settings
• Works well in fast paced, energetic environment with a 'Roll-up your sleeves' attitude.
• Action-oriented - pursues work with energy, drive, and a strong accomplish orientation.
• Integrity, ability to work independently and as part of a team, and strong problem-solving skills.
• Exceptional collaboration skills, and can communicate and coordinate across all teams including Product, Engineering, Design, Marketing, and Operations.
• Ability to shift and adjust to new technologies, systems and communications platforms.
• Passionate about building phenomenal compliance management systems.

This is a Hybrid position. We work in our centrally located office in downtown Seattle three days a week (M, T, and Th).

The compensation range for this role is $110,000 to $130,000. We also offer significant stock options, comprehensive benefits, a bonus plan, a 401 (k), commuter benefits, and an excellent office space with complimentary drinks and food.

With the backing of our venture investors- Union Square Ventures, Canvas Ventures, Euclidean Capital, and Unlock Venture Partners - a dedicated following of hundreds of thousands of customers, and an extraordinary team, we are unwavering in our fight for financial fairness. As one of only a few FinTech Public Benefit Corporations, we've baked our dual dedication to building a profitable and socially impactful company into our charter; we only succeed when our customers do too. Give us a shout if you'd like to help us ship financial products that protect consumers from predatory lending practices and promote economic health.

Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come.

Learn more about us as a Public Benefit Company.