Concierge
Oxford Property Management LLCAnn Arbor, MI
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Job Description
Company OverviewAt BrightWorks, we’re redefining the way people work. As a modern coworking space, we provide more than just desks and Wi-Fi, we cultivate community, creativity, and connection. Our flexible workspaces support freelancers, startups, and established businesses with beautiful offices, dynamic events, and exceptional service. Our goal is to create a space where work feels less like a job and more like a lifestyle.JOB SUMMARYThe BrightWorks Concierge serves as the welcoming face of BrightWorks. At our coworking sites, ensuring an exceptional experience for members, guests, and visitors. This hospitality-driven role is central to the daily operations of our coworking and executive office spaces, providing attentive support that directly contributes to member satisfaction, retention, and growth.A typical day will include managing day-to-day administrative tasks, coordinating with internal teams as needed, and supporting events under the direction of the Coworking Community Manager. The ideal candidate will bring flexibility, adaptability, and a service-oriented mindset to effectively prioritize and pivot as business needs evolve. In addition, the role requires strong interpersonal communication skills to support sales and leasing activities, making it well-suited for someone energized by relationship-building and creating positive first impressions.JOB RESPONSIBILITIES
- Serve as the primary point of contactfor members, guests, and visitors. Greeting, assisting, and ensuring compliance with guest policies.
- Deliver outstanding member supportby addressing and resolving issues promptly, following up to ensure satisfaction, and building strong relationships through personalized service.
- Oversee daily site operationsby conducting walkthroughs, coordinating with IT, Maintenance, and HVAC teams, and ensuring facilities are safe, clean, and fully operational.
- Manage communication with members, including drafting and distributing updates on policies, procedures, and building matters.
- Handle access and security processes, including key distribution/audits, emergency preparedness, incident reporting, and acting as a safety contact for the site.
- Oversee office logisticssuch as mail handling, office and coffee bar supplies, workspace and conference room bookings, and general office organization.
- Support member lifecycle activities, including onboarding, orientation, move-ins/outs, and collecting feedback to enhance the member experience.
- Plan and support community events, coordinating logistics, marketing materials, and partnerships to foster a collaborative environment and strengthen member engagement.
- Promote membership growth and retentionby providing tours, supporting leasing activities, assisting with paperwork, and encouraging renewals and upgrades.
- Collaborate with the Marketing Teamto advertise coworking spaces, events, and services through newsletters, social media, and local marketing channels.
- Gather and interpret member feedbackto continuously improve services, programming, and overall community experience.
- Provide administrative and cross-site support(e.g., scanning, filing, data entry, or coverage at other locations) to ensure smooth operations across BrightWorks.
- 1-3 years of experience working in a hospitality setting
- Previous experience in a customer-facing or admin role
- Excellent communication and organizational skills
- Ability to multitask and handle last-minute changes with grace
- Reliable and dependable
- Comfortable lifting and moving items for event setups (within reasonable limits)
- Microsoft Office proficiency
- Ability to work nights and weekends as needed
- Access to our beautiful coworking space
- Free coffee, snacks, and occasional lunches
- Opportunities to connect with a diverse, vibrant community
- Team events and growth opportunities
- Be part of a company that values creativity, collaboration, and kindness
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.