Consumer Banking Analyst

Overview:

The Consumer Banking Governance Analyst plays a key role in supporting the governance framework for the Consumer and Retail Banking lines of business. This position contributes to the oversight of operational practices, ensuring alignment with regulatory standards and internal risk management expectations. The Governance Analyst helps drive consistency and accuracy in business processes, external communications, and contributes to the development of tools and reporting that inform strategic decision-making.

This position reports to the Consumer Banking Governance Manager and works closely with cross-functional teams to promote operational integrity and a strong control environment across the consumer banking landscape

Responsibilities:

• Review consumer banking transactions and accounts daily to ensure appropriate processing and alignment with bank policies, procedures, and applicable laws and regulations.

• Maintain standards, policies, and procedures for external communications, ensuring accuracy, consistency, and alignment with business objectives and regulatory requirements.

• Author and maintain governance processes and procedures for consumer digital and retail deposit account monitoring.

• Monitor operational processes to identify areas for improvement and risk mitigation, including fraud prevention and model risk monitoring.

• Develop, maintain, and present reports and dashboards to stakeholders; analyze trends and execute on findings.

• Issue operational communications and alerts as needed to support governance and compliance efforts.

• Support ongoing assessment of consumer compliance risk and evaluate the adequacy of internal controls.

• Assist with documentation of job aids, operational forms, and resources for frontline support teams.

• Perform other duties and projects as assigned in alignment with departmental goals.

Qualifications:

• Bachelor’s degree required; Focus in Business, Finance, Risk Management, or a related discipline preferred.

• Minimum of 5 years of experience in issue management, risk management, compliance, or internal audit within the banking or financial services industry.

• Understanding of regulatory requirements applicable to consumer banking and financial services.

• Hands-on experience with issue lifecycle management and Governance, Risk, and Compliance (GRC) platforms.

• Exceptional analytical, organizational, and communication skills.

• Proven ability to influence and collaborate effectively across a large, matrixed organization.

• Proficiency in Microsoft Office Suite, including PowerPoint, Word, and Excel.

• Strong time management skills with the ability to work independently and manage multiple priorities.

• Excellent written and verbal communication skills.

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.