Content Ops Associate Program Manager

About the Role:

We are looking for an organized and detail oriented Associate Program Manager to join our team. In this independent contributor role, you'll embed deeply into Tubi's Content Operations functions, collaborating within the content operations team and with cross-functional partners in technical operations, engineering, product, partnerships, content experience and content metadata to ensure a unified approach to how metadata and content is ingested and managed in our asset management system.

You will be the subject matter expert and point of contact for various aspects of the content ingestion pipeline and document requirements and enhancements to our asset management system. You will partner with product and engineering teams to ensure new features that are developed and implemented meet operational needs and enhance the team's scalability and effectiveness.

This is a hybrid role based out of our Los Angeles, San Francisco, or New York office. You must be willing to travel to our Los Angeles, San Francisco, or New York office 3 days/week.

What You'll Do:

• Specialist in multiple Content Operations areas with a deep understanding of various workflows including Artwork Review, Content Refresh, Content Ingestion, Ad Break Finder, Creator Content, etc.
• Support the content ingestion workflow, contributing in asset ingestion, QA, artwork review, content refresh, and other workflows as needed
• Collaborate with Product and Engineering to identify and define requirements for new features to assist in improving the ingestion pipeline and test/confirm that new features built satisfy operational needs
• Identify, document, and track key Content Operations initiatives
• Lead and facilitate meetings, identifying and engaging all relevant stakeholders, tracking action items, and following up on next steps
• Manage and prioritize functional roadmap of CMSUI features impacting ABF, Content Refresh, Image modal, Creator Content, etc.
• Facilitate vendor relationships, inclusive of describing operations workflows, exploring systems integrations and day to day communications
• Create collaborative relationships with team members across many departments including Content Acquisitions, Product and Engineering
• Assist in training and onboarding other Content Operations Associates as needed
• An endless commitment to quality and the best viewer experience possible

Your Background:

• Minimum 4 years of experience in Program Management or related experience
• Bachelor's degree from an accredited university, or equivalent work experience
• Strong communication, collaboration and organizational skills as well as a natural curiosity and desire to learn
• Expertise with content management systems and receiving / verifying various types of metadata, image, video, and subtitle assets
• Detailed oriented with strong technical problem solving and troubleshooting skills
• General understanding of software development lifecycle and experience working with engineering teams a plus
• Experience in an operations/digital supply chain role a plus
• Passionate fan of Movies & TV

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