Content Studio Account Specialist

Opportunity

We're looking for an Account Specialist to join our team as part of our Content Studio function. The Account Specialist will support Senior Account Managers or Directors while also independently serving as a primary point of contact for their assigned clients and maintaining or even expanding relationships by ensuring eRetail content is delivered on brief, on time, and on budget.

One of the most important aspects of the Account Specialist role is being able to effectively manage multiple content projects while coordinating and collaborating with internal and external stakeholders. Being a great project manager requires being able to manage timelines, organize and prioritize work to be completed, and prepare content studio team members for success by ensuring they have the required information to work on and complete creative work that will meet client expectations.

Account Specialists are key points of contact for the client and the internal team. Being a point of contact means that communication flows through you, serving as a conduit between the client and internal team members. It is your responsibility to keep communication flowing accurately and in a timely manner.

Another key aspect to success is to become a subject matter expert across retail content touchpoints, understanding the role of content, best practice, retailer and marketplace nuances, and how content supports our clients' business initiatives. Becoming a subject matter expert, paired with solid project management, will ensure success in supporting the internal team and clients.

What you'll do:

• Collaborate cross-functionally to shepherd clients and team members through the content process, from brief, to creative reviews, to final execution by preparing and leading client status, with accurate timelines, prioritizations, and proactive planning for incoming projects.
• Manage client interactions in a manner that establishes credibility and trust as a business advisor, become a subject matter expert by understanding content marketing best practices and staying abreast of digital trends to assist your clients in meeting their marketing and content strategy goals.
• Understand content studio offerings to ensure we deliver to meet client requests while also looking at content needs holistically, identifying opportunities to steward Flywheel content offerings and finding the right solutions to meet client needs.
• In collaboration with the assigned Account Lead, support the development of content business reviews, competitive analysis, financial trackers, and content or category-specific trends.
• Be proactive about solving problems even if it's outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.

Who you are:

• BA/BS or equivalent experience.
• 1-3 years' experience in client service or project management/internship.
• Relentless attention to detail and organization. We provide large, complex content solutions with many moving parts. You will inspire confidence in our clients by making sure every detail is accounted for, documented and under control.
• Strong relationship and client management skills. People do business with people they like and trust. Your ability to build lasting relationships and earn the trust of our clients will be essential to their growth.
• A natural operational mindset. Our Team is made up of problem solving experts. Every day you will be faced with interesting operational challenges, and success will come from your ability to break things down and put them back together in a better way.
• Motivation and drive. Your ability to wake up every morning fired up about how to help our clients work smarter will be essential to our growth.

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