Coordinator - Sports Experiences

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

The Coordinator is responsible for operational sales efforts related to the Company’s various events and services.  Primary responsibilities include managing the event live process, handling multiple tasks and projects, anticipating event needs, discerning work priorities, and meeting deadlines with minimal supervision.

• Guest service support and issue resolution via phone and email.

• Foster relationships with guests, hotels, transportation, other vendors, and services.

• Create event builds in proprietary programs/systems.

• Support Sports Experiences team with the preparation of event materials throughout the planning and execution of events.

• Support event logistics such as guest check-in, ID, badges, and other items for distribution.

• Assist in fulfillment process to include ordering components, coordinating the delivery of packages.

• Assist in creating and distributing event-related communications to applicable recipients including guests and vendors.

• Work in conjunction with and communicate closely with other departments as it relates to major events:

  • Marketing – assist with website support by providing relevant content, preparing collateral materials, implement innovative ideas, and ensuring the accuracy of information.

  • Marketing – Identify potential customers to sell services through outbound calls, email blasts, and other tactics to cross-sell services.

• Compile and maintain event summary information such as preparing historical sales and hotel reporting.

• Support Accounting with billing, reconciliation, and collection process for event services.

• Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity.

• Cultivate a working knowledge of all events/services to provide customer support;  assist Customer Service with incoming sales calls.

• Execute all other duties assigned by the team or leadership.

You Have These:

• Bachelor's Degree in Hospitality or a related field, or equivalent experience required

• Minimum of 2+ years in the sports, travel, and/or Hospitality industry

We’d Love If You Also Have These:

• Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.

• A continual drive for self-development and discovering better means of accomplishing both personal and professional goals.

• Experience in collegiate sports and/or event operations.

• Travel & Hospitality experience.

Travel:

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.  This position may require up to 20% travel.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.