CRM Marketing Manager

Your Impact on our Mission

Zocdoc's most important asset is our people. As a CRM Marketing Manager you'll play a meaningful role in making sure we build interesting and effective campaigns that engage patients and ultimately drive sessions and rebookings. The role will play an integral part in driving revenue and patient loyalty via CRM channels. If you're ready to help us transform healthcare, we want to hear from you!

You'll enjoy this role if you…

• Have a passion for technology and improving patients' lives.
• Enjoy using data and analytics.
• Are a strategic thinker who can seamlessly shift between high-level planning and hands-on execution.
• Highly organized, impeccable attention to detail, and great at prioritizing what needs to get done now, and what should wait until later.
• Love ideating, executing, and testing new ideas.
• Are action-oriented; you understand that ideas are easy, but implementation is where the magic is.
• Work well in a fast-paced, dynamic environment and are able to manage competing priorities.

Your day to day is…

• Own end-to-end campaign development process, including list/segment creation, test setup, email development, QA, deployment and analysis.
• Develop, plan, execute, and optimize CRM campaigns through rigorous, hypothesis-driven A/B or multivariate testing, using email, SMS, push notifications, and in app messages to meet business goals.
• Brainstorm new campaign ideas and calibrate with cross-functional teams like Engineering, Product Marketing, Product, Analytics, Design, and Brand to execute marketing campaigns and support cross-functional initiatives with no supervision.
• Monitor deliverability and maintain email health metrics to determine optimal frequency and form of communications.
• Own CRM metrics for sends, opens, clicks, and downstream metrics like sessions, app downloads, and bookings for campaigns and ensure send triggers and messages are functioning properly.
• Responsible for driving Engagement booking targets.

You'll be successful in this role if you have…

• 7+ years of work experience in a highly analytical CRM role.
• Proven track record of ideating and executing highly impactful CRM marketing campaigns to drive business objectives.
• Strong analytical skills (particularly within Excel and Looker) and the ability to leverage data for insights and action.
• Are a Braze power user and adept at HTML.
• Incredible attention to detail especially when it comes to campaign QA.
• Strong written and verbal communication skills.
• Ability to quickly build relationships and influence behavior with other teams across the company.
• Ability to manage multiple projects and priorities at once in an ever-changing environment.
• Ability to push through barriers to get things done with a sense of urgency.
• SQL and Looker experience is preferred.

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified