CSR I

Please note that this position is all in office

The Customer Service Representative I role requires customer contact in which questions and orders are received from customers. The incumbent follows established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product, or service. The incumbent has readily available supervision to complete essential work functions.

Hours: Mon - Fri Training Shift: 7:00am-3:30pm. After training is completed (approximately two months) the shift will change to 8:30-5:00

What You'll Do

• Professionally provides information to customers in response to inquiries about products and services and ensures issues are resolved promptly and thoroughly. Answers multiple phone lines; checks and returns voicemail and email promptly.
• Maintains product knowledge, familiarity with products and catalog, and memorization of part numbers, ODs, etc.
• Provides troubleshooting and defuses customer conflicts through verbal and written communication; establishes and maintains rapport with customers.
• Verifies customer pricing on orders against company issued quotations. Requests and implements part numbers and special pricing into Oracle. Coordinates orders and ship dates with various departments, and keeps track of and follows-up on all late orders.
• Other duties include, but are not limited to: filing, research, selling product, running Oracle reports, invoicing assistance, sending product information and invoicing, and processing debit memos.

What You'll Bring

• Strong computer literacy; experience with Word, Excel, Explorer, etc.
• Basic computer, typing, and 10-key skills
• Ability to communicate well, both verbally and in writing
• Ability to multi-task
• Self-motivated, driven, and ambitiously pursues the activities required to complete daily workload and responsibilities

Base Compensation Range: $25.25-$34.09 per hour. Compensation offered will be based on a variety of individual factors, including education and experience, as well as internal equity. Our salary ranges are reviewed and updated each year and employees are eligible for pay increases based on individual performance.

Benefits: At Romac, investing in our people is a top priority. In addition to competitive and equitable pay, employees are eligible for a quarterly discretionary profit-sharing bonus and a year-end bonus. We also provide comprehensive benefits to support employees and their families, including medical, dental, and vision insurance (with a 100% employer-paid medical plan option for employee-only coverage), a 401(k) retirement plan with company match, short and long-term disability insurance, life insurance, flexible spending accounts (FSAs), an employee assistance program (EAP), paid time off (PTO), paid holidays, and cell phone discounts.

Why Join Romac?

Since 1969, Romac has been dedicated to "connecting people to water" by designing and manufacturing innovative, high-quality American waterworks products. But our mission goes beyond products, it's about people. We're proud to create a workplace where employees can grow, contribute, and thrive while making a lasting impact on the communities we serve.

Our culture is built around four Core Values:

• ONE ROMAC - Through humility, integrity, and determination we work together as ONE, to accomplish the objectives and priorities of the business.
• PEOPLE FIRST - We care about the well-being and success of every person. Relationship development is central to everything we do.
• CULTURE OF SOLUTIONS - We are curious, open and flexible as we solve problems and strive to continuously improve.
• ALL-IN ATTITUDE - We are committed to excellence and fully engaged in moving the company forward.

Romac is an Equal Opportunity Employer and does not discriminate in decisions involving any aspect of the employment relationship based on a protected status or characteristic, as defined by federal, state, or local law.