CSR/Scheduling/Shipping&Receiving Clerk $21/hr

Job Summary: The Customer Service Representative & Order Entry Clerk carries out all customer service activities. These activities include the responding to inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. The handling of customer orders in a manner, which adheres to Company procedures, is a primary responsibility. Other responsibilities include phone duties, greeting visitors, scheduling and other clerical duties as required. Duties/Responsibilities: • Processes and inputs all customer orders • Verifies that on-hand inventory is sufficient to cover shipping orders • Generates all related paperwork and necessary information required for customer work orders • Maintains an excellent working relationship with customers and brokers by responding to all inquiries and complaints concerning invoices, shipments, and inventory counts in a courteous and efficient manner • Reports customer feedback to management • Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. • Oversees all paperwork associated with shipping and receiving functions and maintains the corresponding files, and maintains current and accurate procedures for all accounts • Answers phone calls and operates various types of office equipment necessary to perform duties, effectively corresponding with customers as required. • Schedules inbound and outbound freight to comply with warehouse operations and capacity • Checks drivers in and out, and prepares paperwork for the dock to receive or load out trucks, distributing documentation to appropriate parties • Ensures the accuracy of all shipping and receiving documents, and gathers and maintains all data and records relative to shipping and receiving activities Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.QUALIFICATIONS: Required Skills/Abilities: • Able to utilizes common office equipment, computers, printers and adding machines. • Able to receive written and verbal orders and carry them out effectively • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. • Follow company policies, procedures and guidelines, employ safe work practices. • Pursue personal development of skills and knowledge necessary for the effective performance of the role. Education and Experience: • High school diploma or equivalent. Physical Requirements: Guideline Strengths No heavy lifting – Exertion of up to 10 lbs. of force occasionally may be required Motion Parameters Medium - Sitting for extended periods is common. Manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Work Environment Medium – The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer. Vision and Hearing Medium – Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents

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