Customer Account Specialist

SST DirectWilmington, DE

$55,000 - $65,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$55,000-$65,000/year

Benefits

Paid Vacation

401k Matching/Retirement Savings

Job Description

DIRECT HIRE: Looking for an experienced Customer Account Specialist in the Bear, DE. area. The successful candidate must have demonstrated experience working with customers in a manufacturing or production-based environment. Salary Range: $55K - $65KBenefits: Medical, dental, vision, PTO, 401K, short-term disability, employee lifeSchedule: M - F, 8am - 5pmRole & Responsibilities:

Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
Process orders from intake to invoicing for both domestic and international customers
Open and maintain customer accounts and all relevant account information
Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment and transportation
Maintain an in-depth knowledge of existing product and material specifications
Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution
Appropriately communicate brand identity and corporate position at all times
Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction
Prepare weekly sales projections for management team
Actively participate in customer forecasting with account managers
Provide customer insight during annual budgeting process
Participate in internal team discussions, meetings and activities in a constructive way by bringing customer knowledge and proposed solutions to these discussions
Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
Process orders from intake to invoicing for both domestic and international customers
Open and maintain customer accounts and all relevant account information
Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment, and transportation
Maintain in-depth knowledge of existing product and material specifications
Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction
Abide by the company Code of Conduct

Education:Bachelor’s degree in business administration or a related fieldEquivalent work experience may be considered in lieu of a degreeExperience:2–5 years of experience in customer service, account management, or sales support — ideally in the pharmaceutical, packaging, or manufacturing industriesExperience working with cGMP (Current Good Manufacturing Practice) environments is a plusTechnical Skills:Proficiency with ERP systems (e.g., SAP, Oracle)Strong Microsoft Office skills, especially Excel and OutlookFamiliarity with CRM software (e.g., Salesforce) is helpfulOnce you apply, please text "CAS" to 904-712-6140 for a faster response. INDH

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