Customer Care/Dealer Support Representative
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
This role is based in Snoqualmie, WA and supporting Connelly Skis! The same passion that drove the company in 1965 is still the same energy that drives it today. Each of our skis are designed in the USA and thoughtfully engineered from 50 years of research and development to produce high-quality water sports products.We aren't just part of history, we make it. Are you a sports enthusiast? Do you love the water? Do you love talking to customers and sharing your interest? If yes, come be part of the team!!!
Your Impact
We are currently looking for a dynamic Customer Care/Dealer Support Representative to help take our Customer Service department to new heights. This position will work closely with our sales, warranty, production, shipping & administrative departments, to ensure the highest levels of satisfaction to our customers are achieved. In addition, the CCR will be the point of contact for all customers/dealers with questions and concerns. Your responsibilities will include sale generation, managing in bound calls in a high-volume call environment which focuses on superior customer service, providing prompt problem resolution with customer accounts, email/fax order management, and data input into current system.
What You'll Do
- Take incoming calls and provide sales support to customers/dealers
- Outgoing calls to customers/dealers - Inside Sales
- Sales Order entry, order tracking, order returns, and general administration & reporting
- Provide excellent follow up with customers/dealers through either phone, email, and/or fax in a timely manner
- Provide clear explanations & instructions in a manner that is understandable.
- Ability to problem solve
What You've Accomplished
- 1-2 years of Customer Service Experience
- Outdoor Retail Sales experience preferred
- Upbeat, positive attitude, team player
- Ability to provide EXCEPTIONAL customer service
- Ability to work well in a team environment
- Strong attention to detail & accuracy
- Strong multi-tasking skills
- Working knowledge of MS Office products
- Schedule Flexibility is preferred
- Self-motivated/Independent worker
- Excellent communication/organization skills
- Punctual/Ethical
- High School Diploma or equivalent required
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.