Customer Care Specialist - WFH
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Overview
Job Description
About Us
We’re not your typical insurance agency. Our team is driven by people, purpose, and progress. Our mission is to help hardworking families protect what matters most while giving our team members the freedom to build meaningful, flexible careers that fit their lives.
We believe true success is built on freedom, growth, and community. That’s why we’ve created an environment where motivated individuals can thrive—supported by advanced technology, one-on-one mentorship, and a culture that values ambition, teamwork, and integrity.
For more than sixty years, our organization has partnered with unions, associations, and working families across North America to deliver dependable supplemental and permanent benefit programs. As we continue to grow, we’re looking for professionals who want more than just a job—they want a purpose.
The Role
In this position, you’ll be the frontline connection between our company and the families we serve. You’ll help clients understand their benefit options, answer their questions, and ensure every interaction leaves them feeling informed and supported.
This role is about more than managing policies—it’s about empowering families, simplifying complex information, and becoming a trusted advisor they can rely on for years to come.
What You’ll Do
Build and maintain long-term relationships through consistent service and communication
Walk policyholders through benefit options, updates, and claims with professionalism and care
Explain coverage details clearly and simply
Collaborate with leadership to improve onboarding and client experience processes
Act as the main resource for clients’ service needs and inquiries
Take part in ongoing training, mentorship, and leadership development for long-term growth
What We’re Looking For
Strong communication and interpersonal skills
A people-first attitude and a willingness to help others
Comfortable using digital tools and working remotely
Organized, proactive, and self-driven
Experience in customer service, insurance, or sales is an asset but not required
Must be legally eligible to work in the United States or Canada
What You’ll Gain
Remote-first flexibility with the freedom to work from anywhere
Weekly pay with performance-based monthly bonuses
Structured training and one-on-one mentorship to help you succeed
Rapid advancement opportunities with clear pathways into leadership
A supportive, mission-driven team focused on personal and professional growth
The opportunity to make a real difference in your community and in the lives of working families
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
