Customer Care Specialist

At Hello Garage, we believe great service starts with meaningful connections. Backed by 50 years of proven excellence and an aggressive vision for the future, we are transforming the garage into the most functional space in the home. We deliver elite floor coatings, custom cabinets and smart storage solutions that elevate homeowners' lives. Our growth-minded, performance-driven culture challenges the status quo and creates opportunities for individuals who want to make an impact while building a long-term career.

Pay Range: Starting at $20/hour

Job Description: Your Impact

Are you driven by results and energized by connecting with people? As a team member of our National Appointment Center, you play a critical role in driving growth and shaping the customer experience. As the first voice homeowners hear, you set the tone for their entire journey with us. By building trust, establishing rapport, and demonstrating what makes us different, you confidently convert inquiries into scheduled appointments. Your ability to influence outcomes directly impacts revenue, customer satisfaction and the success of our field teams nationwide.

Job Duties: How You Win Everyday

• Take inbound and make outbound calls to assist our customers in scheduling a free appointment with one of our experts.
• Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention.
• Collaborate effectively to ensure smooth communication and provide a personal touch with our homeowners.

Qualifications: What You Offer

• Must be at least 18
• Pre-employment screening includes, but isn't limited to, a felony/misdemeanor background check
• Minimum of 1-2 years of customer service experience
• A history of reliable and consistent job longevity

Benefits: What We Offer

• Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
• 401(K) Retirement Savings up to a 5% match
• Employer paid life insurance in the amount of $50,000
• Comprehensive paid training
• Career growth and development

Thrasher Group and its affiliates are an Equal Opportunity Employer. All employment offers are contingent upon successful background checks. Employment history, education, and other relevant information may be verified during the hiring process.