Customer Centered Design Integrator

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Discovery & Pre-Clinical/Clinical Development

Job Sub Function:

Biotherapeutics R&D

Job Category:

Scientific/Technology

All Job Posting Locations:

Cambridge, Massachusetts, United States of America, Horsham, Pennsylvania, United States of America, Malvern, Pennsylvania, United States of America, Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for Customer Centered Design Integrator in Malvern, Spring House, or Horsham, PA; Cambridge, MA; and Titusville or Raritan, NJ.

Purpose: The job holder contributes to shaping and executing Customer Centered Design (CCD) activities including processes, workflow, analysis, communications, and training. Responsible to support early insights assessments, facilitate product presentation workshops, support generation of customer / user experience insights plans, apply and contribute to the needs-based innovation framework, contribute to education plans, and work cross-functionally to support a competitive product presentation and best product at launch.

You will be responsible for:

• Bring cross-functional business partners together to ensure diversity of perspectives, completeness of customer and organizational needs, and fit with program strategy to inform decisions that shape the commercial product presentation.
• Collaborate with DPD&D, CMC, and other cross-functional partners from Research & Development, Global Commercial Strategy Organization, and Innovative Medicine Supply Chain to ensure rigorous CCD decision support, apply customer insights or identify gaps necessary to address to deliver development timelines and best product and process at launch.
• Synthesize insights across multiple primary and secondary sources to evaluate portfolio and program opportunities, identify gaps, and inform decision-making.
• Leverage understanding of the competitive landscape, clinical development, manufacturing and supply chain, and commercial launch processes to identify key unmet needs, interdependencies, decision drivers, risks, and / or opportunities to inform product presentation considerations.
• Ensure insights, meeting minutes, and workshop output are delivered in a meaningful way to cross-functional partners with clarity on next steps.
• Serve as a champion for CCD: Improve, change or develop new business/work processes to share knowledge, build intellectual capital, build strategic technical capabilities and promote innovation throughout the organization.
• Cultivate team efficiency and cohesiveness and work collaboratively to implement and deliver results through the team.
• Mentor others and direct them on CCD methodology and implementation practices and establish and maintain productive collaborative relationships across the organization.

Qualifications / Requirements:

• Education: Minimum of a Bachelor's degree in science, technology, healthcare, behavioral science, or business with a minimum of 10 years' experience working in the pharmaceutical / biopharmaceutical industry or Master's degree with at least 7 years' experience.

Skills/Experience:

Required:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Experience in patient centric product design and/or voice of customer methodologies and analysis to inform pharmaceutical product development and launch.
• Strong meeting facilitation and collaboration skills.
• Demonstrated ability to influence without authority.

Preferred Qualification

• Healthcare industry experience in new product development, lifecycle management, and/or process improvement is preferred.
• Experience leading global, cross-functional teams.
• Experience working with CMC, commercial, and supply chain teams is preferred.
• Experience with customer and patient market research, Jobs to be Done (JTBD) framework and methodology, Design Thinking and/or Human Centered Design.
• Experience identifying customer insights, shaping needs statements, and informing user requirements.
• Deep understanding of the pharmaceutical marketplace and customer stakeholders in the US and globally.
• Experience applying a range of AI tools is a plus

The expected pay range for this position is $117,000 to $201,250.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/ performance year. Bonuses are awarded at the Company's discretion on an individual basis.

• Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short and long-term disability, business accident insurance, and group legal insurance.
• Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
• Vacation- 120 hours per calendar year
• Sick time- 40 hours per calendar year; for employees who reside in the State of Colorado- 48 hours per calendar year; for employees who reside in the State of Washington- 56 hours per calendar year
• Holiday pay, including Floating Holidays- 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave- 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave- 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave- 80 hours in a 52-week rolling period10 days
• Volunteer Leave- 32 hours per calendar year
• Military Spouse Time-Off- 80 hours per calendar year

For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on January 14, 2026. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytical Reasoning, Biochemistry, Biotechnology, Chemistry, Manufacturing, and Control (CMC), Clinical Research and Regulations, Clinical Trial Designs, Coaching, Critical Thinking, Drug Discovery Development, Emerging Technologies, Molecular Diagnostics, Organizing, Pharmacovigilance, Presentation Design, Process Improvements, Productivity Planning, Scientific Research

The anticipated base pay range for this position is :

$117,000.00 - $201,250.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation- 120 hours per calendar year

Sick time- 40 hours per calendar year; for employees who reside in the State of Colorado- 48 hours per calendar year; for employees who reside in the State of Washington- 56 hours per calendar year

Holiday pay, including Floating Holidays- 13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave- 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave- 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave- 80 hours in a 52-week rolling period10 days

Volunteer Leave- 32 hours per calendar year

Military Spouse Time-Off- 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits